Michelle Andrea Lara Silvera

Provided comprehensive customer care and support, supervised hygiene and maintenance, and collaborated at the cold beverage preparation station. Received consistent recognition for excellence in service delivery.

Coordinated and supervised work shifts, managed cash register operations, and led the transition to a digital system for daily cash register closings, reducing administrative processing time.

Provided personalized customer service and managed supply replenishment. Redesigned storeroom layout to improve inventory tracking and maximize stock turnover.

Performed cleaning and sanitation tasks, maintained facility infrastructure, and supervised meal service for young students with strict care and safety standards.

Provided back-office operational support across collections, purchasing, sales, and production. Managed invoicing, bank reconciliations, and accounting entries, and successfully recovered overdue accounts and reduced invoicing turnaround times.

Handled customer inquiries through omni-channel support and managed scheduling calendars. Streamlined appointment confirmation with WhatsApp Business, reducing staffing needs and processing time.

Managed patient intake and processed medical prior authorizations with insurance providers. Updated authorization forms and created a specialized role to reduce waiting times and claim rejections.

Provided reception and waiting room customer support, guiding patients through administrative procedures. Designed a document tracking system that eliminated paperwork loss.