Michele Divo

I’m a dynamic multi-unit leader focused on delivering strong results through clear operations, staff development, and consistent client service. I oversee day-to-day performance across multiple locations while keeping teams organized, engaged, and prepared.

In my current role, I oversee operations for three offices and 25+ employees, develop in-person and virtual trainings, and build employee guides and process documentation. I manage scheduling, timecards, supply ordering, and weekly deposits, and I conduct performance assessments to support ongoing employee growth.

I also maintain compliance by tracking tax law updates and office procedures, running daily reports, and stepping in as a tax professional when needed. Previously as an Associate Team Leader, I managed key administrative workflows, led daily huddles and communication updates, and created individualized action plans to support associates.

Beyond tax operations, I’ve led program operations as a Recreation Leader, managed classroom curriculum as a Preschool Teacher, and handled customer-facing responsibilities in banking and retail. Across roles, I bring leadership, training, recruiting support, conflict resolution, and reliable reporting—backed by HIPAA Knowledge & Compliance and a Valid Driver's License.