Open to opportunities

Michela Grossi

@michelagrossi

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Multilingual interpreter and translator with a passion for cultural mediation.

Ireland

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What I'm looking for

I seek a role that values cultural diversity and offers growth opportunities.

I am a dedicated professional with a Master's degree in Sciences of Languages, History, and Culture of Islamic and Mediterranean Countries from the University of Naples L'Orientale, where I graduated with honors. My academic journey has equipped me with a deep understanding of linguistic nuances and cultural contexts, particularly in Arabic and Italian languages. I have honed my skills through various roles, including online content moderation and customer service, where I ensure trust and safety in digital environments.

Throughout my career, I have gained extensive experience as an interpreter and translator, working with diverse organizations such as the Greek Council for Refugees and the Italian Ministry of Foreign Affairs. My commitment to facilitating communication across cultures has led me to support refugees and asylum seekers, providing essential services in interpreting and translation. I am passionate about using my language skills to bridge gaps and foster understanding in multicultural settings.

Experience

Work history, roles, and key accomplishments

Current

Online Content Moderator

Current

Concentrix

May 2024 - Present (1 year 2 months)

Responsible for content moderation under the Digital Services Act, focusing on trust & safety, fraud, and scam moderation. Engaged in AI training and utilized Zendesk for customer support.

Content Moderation Fraud Detection AI Training Zendesk Remote Work Communication Problem Solving

Receptionist

The Heights Hotel Killarney

Apr 2023 - Mar 2024 (11 months)

Managed guest check-ins and check-outs, reservations, and communications with third parties. Provided language support in Italian, English, Arabic, and Spanish.

Customer Service Problem Solving Time Management Teamwork Hospitality

Arabic Interpreter

Greek Council for Refugees

Jan 2021 - Sep 2021 (8 months)

Provided interpreting services for beneficiaries of international protection, assisting with financial aid, accommodation support, and navigating bureaucracy.

Interpreters Arabic English Translation Cultural Mediation Support Communication Empathy Problem Solving Team Collaboration

Volunteer Arabic Interpreter

Insieme Immigrati Italia Onlus

Oct 2016 - Dec 2020 (4 years 2 months)

Facilitated communication between Arabic-speaking families and school staff, providing interpretation during medical examinations and educational activities.

Interpreters Community Cultural Mediation Teamwork Empathy Problem Solving

EÁ

Translator

Escuela de Estudios Árabes

Oct 2019 - Feb 2020 (4 months)

Translated and edited documents from Spanish to Italian, creating a glossary of Arabic-Italian terms for an archaeological exhibition.

Translation Research Team Collaboration

Interpreter & Translator

Farnesina, Ministry of Foreign Affairs

Sep 2017 - Oct 2017 (1 month)

Organized cultural events and meetings for the Italian pavilion at Expo 2020 Dubai, providing interpreting and translation services.

Interpreters Translation Cultural Mediation Communication Team Collaboration Time Management

Italian Language Teacher

Arteinsieme Soc. Coop.

Sep 2017 - Oct 2017 (1 month)

Taught Italian to asylum seekers and provided Arabic-Italian interpretation during medical examinations and legal interviews.

Interpreters Cultural Mediation Communication Empathy Problem Solving

Trainer

Booking.com

Feb 2017 - May 2017 (3 months)

Trained new agents for customer service, providing support and guidance in their daily workflow.

Training Customer Service Team Leadership Communication Problem Solving Workflow Management Support

Customer Care Agent

Amazon.it

Mar 2017 - Mar 2017 (0 months)

Provided customer support for Amazon.it in Italian and English, addressing customer inquiries and resolving issues.

Customer Service Problem Solving Communication Time Management Teamwork Conflict Resolution

Italian Language Teaching Intern

Ahlan School

Aug 2016 - Sep 2016 (1 month)

Assisted in teaching Italian, revising educational materials, and organizing recreational activities for students.

Curriculum Development Team Collaboration Communication Time Management

Volunteer Educator

Nile River School

Jan 2015 - Feb 2015 (1 month)

Taught English and basic Arabic to children, organizing recreational and artistic activities.

Teaching Communication Teamwork

Accreditation Assistant

America’s Cup

Apr 2013 - May 2013 (1 month)

Provided simultaneous interpretation for journalists and diplomats, assisting with accreditation for the event.

Simultaneous Interpretation Event Coordination Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Naples L'Orientale

Master's Degree, Languages

2020 - 2022

Grade: 110 cum laude

Completed a Master's degree in Sciences of Languages, History and Culture of Islamic and Mediterranean Countries with a focus on field research regarding terms of address in Egyptian Arabic.