Micheal Enyinnaya
@michealenyinnaya
IT Systems and Support Engineer delivering reliable 2nd/3rd line support across enterprise and industrial environments.
What I'm looking for
I’m a results-driven IT Systems and Support Engineer with 3+ years of hands-on experience supporting multi-site enterprise IT environments, including manufacturing and industrial settings. I focus on resolving complex hardware, software, and network incidents while keeping systems stable and dependable.
In my roles, I deliver 2nd/3rd line support across Windows OS, Windows Server, and Linux, with strong administration of Active Directory, Azure AD, and Microsoft 365 tools like Exchange Online and SharePoint/Teams. I also deploy and maintain Hyper-V virtualization environments to support operational workloads.
I’m experienced in factory-floor and OT support, including SCADA systems, production line terminals, industrial PCs, and barcode scanners. I combine troubleshooting expertise with structured problem-solving to maintain high service quality and minimize downtime.
I also enjoy mentoring—formally guiding junior IT engineers through onboarding, knowledge transfer, and professional development. With CompTIA Security+ certification, I bring a security-minded approach to access controls, system hardening, patch management, and incident investigation, and I’m fully willing to relocate to the Netherlands.
Experience
Work history, roles, and key accomplishments
ICT Technician
GZ Industries
Apr 2025 - Present (1 year 2 months)
Delivered 2nd/3rd line IT support across manufacturing facilities, resolving complex hardware, software, and network incidents for Windows and Linux environments. Supported factory floor systems (SCADA, industrial PCs, barcode scanners), managed Hyper-V virtualization, administered Active Directory/Azure AD and Microsoft 365, and mentored junior IT staff.
ICT Help Desk Agent
Central Medical Centre
Jan 2022 - Dec 2024 (2 years 11 months)
Provided 1st/2nd line technical support for hardware, software, networking, internet connectivity, and peripherals. Installed and maintained network infrastructure (including wireless access points), managed system backups, and mentored a junior technician while maintaining strong troubleshooting performance.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
Bachelor of Engineering (B.Eng), Computer Networks and Communication Systems
2014 - 2024
Completed a Bachelor of Engineering (B.Eng), studying computer networks and communication systems, operating systems, network configuration/security, and cloud, virtualisation, and cybersecurity fundamentals.
Grammar School Nbawsi
West African Senior School Certificate (WASSCE), Information and Communication Technology (ICT)
2008 - 2013
Completed the West African Senior School Certificate (WASSCE), focusing on computer literacy and ICT, including hardware/software troubleshooting and related coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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