MikeyV User

Provided enterprise systems analysis and product ownership for in-house tools (DMS, MCMP, Phrase translation) and resolved translation pipeline failures, turning around most issues within 24 hours. Managed multilingual mobile delivery and ensured continuity during MCMP decommissioning, maintaining near-real-time translation updates across multiple global markets.

Translated credit and regulatory requirements into delivery-ready system designs supporting integration of a new Credit Scoring Engine. Led stakeholder interviews and JAD sessions and produced system artefacts that improved cross-team governance and alignment during integration work.

Led client requirement elicitation for Depository Receipts and TAS reporting initiatives and converted business needs into user stories. Designed AS-IS/TO-BE system diagrams and initial data models, improving developer clarity through cleaner, structured requirements documentation.

Translated credit system requirements into detailed technical designs supporting migration to a Credit Decision Engine (CDE). Led stakeholder interviews and JAD sessions, defined deployment and disaster recovery plans, and supported interface testing to reduce operational risk during migration.

Supported delivery of a digital banking initiative (mobile payments and e-wallet) for the unbanked teenage market by eliciting requirements and producing system definition and integration artefacts. Acted as an advisor between architecture, engineering, and the product owner and supported interface testing to ensure governance-aligned implementations.

Defined delivery scope and requirements for a new back-end ticketing platform, translating business needs into BRS/SRS documentation and use case realisations. Managed change requests, impact assessments, and test/UAT documentation while recommending API integration approaches to improve interoperability and reduce risk.

Delivered end-to-end systems analysis across telecommunications, health & wellness, and municipal projects, producing UML-based designs and URS derived from BRS. Conducted stakeholder interviews, built business process models with Casewise/Metastorm, and supported project delivery through team leadership and early development in Java, SQL, and Informix.

Designed and documented an integration framework to connect disparate systems within a Land Information System environment for consistent access to municipal land data. Led cross-vendor coordination to align technical approaches, resolve integration issues, and maintain delivery progress.

Delivered a document storage solution as part of a data management project for a major banking institution. Supported analysis and delivery of data management outcomes within a regulated enterprise environment.

Completed a foundational Diploma in COBOL programming, described as a predecessor to a formal IT degree pathway.