Michael Teshale

I’m an IT Support Specialist and Systems Administrator with over 10 years of experience in banking and enterprise environments. I focus on maintaining high system availability while supporting mission-critical operations in regulated settings. I’m reliable, security-focused, and comfortable supporting large user bases both remotely and on-site.

In my current role at NIB International Bank, I maintain secure IT systems for daily branch operations and provide L2/L3 support for hardware, software, and network issues. I monitor and troubleshoot LAN/WAN performance, investigate incidents with root-cause analysis, and apply preventive actions. I also ensure data integrity, backup verification, and system availability, while implementing and enforcing security controls to protect financial data.

Previously, at Moti Engineering PLC, I delivered enterprise IT support to 200+ users using Service Desk ticketing systems under SLA targets. I administered Windows Server, Active Directory, and Microsoft 365/Exchange environments, managed VMware and Hyper-V virtual machines, and supported backups and disaster recovery. I’ve built my approach around proactive monitoring and preventive maintenance to reduce downtime, and I continue strengthening my security and networking foundation through certifications including CCNAv7 and IBM Cyber Security Analyst.