Michael Shaker
@michaelshaker
I manage compliant branch operations, cash controls, reconciliation, and Premier customer relationships at HSBC.
EgyptWhat I'm looking for
At HSBC, I manage vault operations, cash controls, auditing, and branch cash-flow activities while supporting validation, CDD cases, customer reviews, and AML-aligned controls. I also mentor new hires and help maintain consistent service and regulatory standards across the branch.
I've built 15+ years of banking operations experience spanning teller services, Premier customer relationships, reconciliation, account administration, KYC/CDD remediation, and operational risk. During a temporary secondment, I coordinated account administration and reconciliation workflows, liaised with the Egyptian Exchange, and prepared operational reports for management.
Experience
Work history, roles, and key accomplishments
Manage vault operations, cash controls, and branch cash-flow activities while supporting the Branch Operations Manager with validation, CDD cases, and control-related activities in line with AML requirements. Mentor new hires and deliver customer-focused service while maintaining a strong control environment.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Helwan University, completed in 2008.
Saint Fatima Language School
High School Diploma, General Education
High school diploma from Saint Fatima Language School, completed in 2003.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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