Open to opportunities

Michael Nguyen

@michaelnguyen2

Message

Clinical nursing leader improving patient safety, transitions of care, and virtual care outcomes.

Canada

Message

What I'm looking for

I’m looking to lead clinical operations and care pathways where patient safety, quality improvement, and continuity of care matter. I want to support multidisciplinary teams, optimize patient flow and transitions, and advance learning through education and evidence-based practice.

I’m a clinical nursing leader focused on safer patient care, smoother transitions, and measurable quality improvements. In my current role, I oversee multidisciplinary teams across inpatient orthopaedics, fracture clinic, and outpatient rehabilitation, ensuring best practices, care plans, and safety protocols are consistently followed.

I lead care pathway optimization tied to Ontario’s Quality-Based Procedures (QBP), including volumes for hip and knee replacements, with the goal of reducing post-op length of stay. I also aligned fracture clinic workflows with Ontario Health’s bundled care model to strengthen continuity between acute, rehab, and community partners while supporting hospital QBP targets.

Earlier, I managed staffing, strategic planning, resource allocation, and a $10M annual budget across medicine and transitional care, palliative care, and reactivation care. I spearheaded quality improvement initiatives that improved discharge planning efficiency and decreased ALC days by 25%, reinforcing how operational decisions can directly improve patient flow.

I bring front-line clinical depth from emergency nursing using CTAS standards, and I’ve expanded into virtual care by providing remote assessments and telemedicine-aligned documentation. I’ve also led infection prevention and control across long-term care homes, taught future clinicians through simulations and applied curriculum, and contributed to research and presentations focused on risk management, legal responsibilities, and person-centred approaches.

Experience

Work history, roles, and key accomplishments

Current

Clinical Shift Operations Manager

Current

Toronto General Hospital

Jan 2025 - Present (1 year 6 months)

Oversee after-hours hospital operations to ensure safe and efficient patient flow across the Emergency Department, inpatient units, and critical care areas. Manage real-time staffing and resource allocation to address capacity pressures and support continuous, high-quality patient care.

After Hours Emergency Department Operations Critical Care Utilization Real Time Staffing Management Resource Allocation

Current

Virtual Care Registered Nurse

Current

TELUS Health Virtual Care

Jan 2022 - Present (4 years 6 months)

Provide remote virtual care assessments and nursing interventions, ensuring timely care and minimizing complications. Coordinate virtual care with healthcare teams and follow telemedicine protocols for documentation to support clinical decisions and reduce risk.

Virtual Care Nursing Clinical Documentation Care Coordination Risk Minimization In Remote Care

Current

Clinical Manager - Orthopedics

Current

Unity Health Toronto

Jan 2022 - Present (4 years 6 months)

Oversee multidisciplinary teams and inpatient orthopaedic surgery and rehabilitation programs, ensuring adherence to best practices, care plans, and safety protocols. Optimize hip and knee replacement care pathways under Ontario’s Quality-Based Procedures (QBP) and align fracture clinic workflows with Ontario Health’s bundled care model to improve continuity and reduce post-op length of stay.

Patient Safety Care Plan Adherence Mobility Program Leadership Hip And Knee Replacement Pathways Ontario Quality Based Procedures (QBP)Fracture Clinic Workflow Alignment Care Pathways

Clinical Manager - Palliative Care

Unity Health Toronto

Jan 2022 - Jan 2025 (3 years)

Oversee staffing and patient care across three medicine and transitional care units, ensuring adherence to best practices, care plans, and safety protocols. Manage strategic planning, resource allocation, and a $10M annual budget, leading quality improvement initiatives that improved discharge planning efficiency and reduced ALC days by 25%.

Patient Care Coordination Strategic Planning Resource Allocation Budget Management Quality Improvement Discharge Planning ALC Day Reduction

Emergency Room Registered Nurse

Toronto General Hospital

Jan 2014 - Jan 2025 (11 years)

Assess and prioritize patients in high-pressure emergency settings, providing timely interventions to prevent complications. Deliver emergency care in line with CTAS standards and protocols, collaborating with multidisciplinary teams for critical cases while ensuring regulatory compliance.

CTAS Based Emergency Care Timely Intervention Delivery Regulatory Compliance

Manager, Advanced Nursing Practice

City of Toronto Seniors Services & Long-Term Care

Jan 2019 - Jan 2022 (3 years)

Lead nursing practice and education across 10 long-term care homes, ensuring compliance with Ontario Regulations 79 and the Long-Term Care Act. Implement quality improvement initiatives and manage Infection Prevention and Control to prevent outbreaks and reduce healthcare-associated infections (HAIs).

Nursing Education Ontario Regulation 79 Compliance Long Term Care Act Compliance Infection Control Quality Improvement Outbreak Prevention HAIs Reduction

Advanced Practice Nurse (Complex Care)

Runnymede Healthcare Centre

Jan 2016 - Jan 2019 (3 years)

Conduct advanced clinical assessments and develop care plans for complex care and rehabilitation patients, reducing complications. Implement best practices in rehabilitation and pain management and provide expert case management guidance using accurate documentation aligned with professional nursing standards to minimize legal risk.

Clinical Assessment Complex Care Care Plan Development Rehabilitation Best Practices Case Management Risk Aware Documentation