Michael Munoz

I am an operations and people manager with deep experience leading high-performing technical support teams, building leadership pipelines, and implementing quality frameworks that reduce costs and improve compliance. I have driven measurable improvements in efficiency, customer satisfaction, and employee engagement across global operations.

I excel at workforce planning, capacity management, KPI development, and cross-functional collaboration with stakeholders to resolve complex issues and standardize processes. My leadership emphasizes accountability, coaching, and continuous improvement, resulting in reduced attrition and accelerated career progression for team members.