MMMichael McDonald
@michaelmcdonald1
Technically adept IT support specialist with a focus on customer service.
ZimbabweWhat I'm looking for
I am a technically adept and customer-focused IT support specialist with a strong foundation in computer networking, hardware/software troubleshooting, and remote desktop support. My experience includes managing order fulfillment systems and providing hands-on support for internal software and hardware issues. I thrive in dynamic environments and am passionate about continuous learning, currently studying for my CompTIA A+ certification while pursuing additional IT credentials.
Throughout my career, I have demonstrated the ability to resolve complex technical issues and optimize system performance. At Hy-KO Products, I delivered Tier 1 support for key-cutting machinery and proprietary software, collaborating with engineering teams to identify software bugs and suggest enhancements. My role at Allstate Insurance further honed my soft skills in problem-solving, conflict resolution, and active listening, allowing me to effectively assist clients with their policy queries.
In addition to my technical skills, I have maintained excellent customer satisfaction in my current role as a delivery driver with Doordash, balancing my flexible work schedule while preparing for industry certification exams. I am eager to contribute to high-performing IT teams and leverage my skills to support users effectively.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Doordash
Dec 2018 - Present (6 years 6 months)
Maintained excellent customer satisfaction through timely and accurate deliveries. Balanced this flexible role while studying IT and preparing for industry certification exams.
Policy Support Specialist
Allstate Insurance
Jan 2018 - Present (7 years 5 months)
Served as a primary support contact for insurance agents handling policy queries across multiple product lines. Utilized internal systems to retrieve policy data, verify coverage, and assist with client requests. Developed strong soft skills applicable to IT client support, including problem-solving, conflict resolution, and active listening.
Technical Support Specialist
Hy-KO Products
Jan 2017 - Present (8 years 5 months)
Delivered Tier 1 support for key-cutting machinery and proprietary software to national retail clients. Conducted remote diagnostics and system troubleshooting using remote access tools. Collaborated with engineering and development teams to identify software bugs and suggest enhancements.
Order Processing / Systems Manager / Customer Service
Leo A. Dick and Sons
Sep 2012 - Present (12 years 9 months)
Managed order fulfillment systems and assisted with accounts receivable operations. Provided hands-on support for internal software and hardware troubleshooting. Collaborated cross-functionally with sales and logistics to ensure accuracy and efficiency.
Education
Degrees, certifications, and relevant coursework
Stark State College
Associate of Applied Science (incomplete), Computer Networking and Security
Grade: 3.4
Completed coursework in cybersecurity, network administration, and system fundamentals. Achieved a GPA of 3.4.
Jackson High School
High School Diploma, Computer Science
Grade: 3.2
Activities and societies: Mock Trial Team Member
Focused on Computer Science during high school studies. Participated as a Mock Trial Team Member.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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