Michael Joseph

Built a web-based school management system with student registration, fee management, class records, reporting, and admin dashboards for schools moving off manual processes.

Designed and deployed a utility management platform covering customer accounts, meter readings, automated billing, arrears tracking, receipts, and SMS reminders. Live in production serving 300+ households with 99.2% uptime and 45% month-over-month growth.

Built an automated legal-tech SaaS that processes and formats appeal documents using OCR and PDF processing, reaching 1,200+ beta sign-ups and 12 paying clients. Handled branding, onboarding, and customer support as a solo founder.

Developed an automated hotspot billing system that charges, meters, and disconnects users based on data and time, with real-time M-Pesa payments. Deployed in a live transport hub.

Built a hospitality website with online booking, inquiry management, and payment integration, optimized for mobile and social media traffic.

Architected and deployed Microsoft Dynamics 365 for a client, designing custom workflows that reduced manual processing by 60%. Trained 40+ users to an 85% adoption rate.

Trained 40+ government staff on the Lands Information Management System, supported data migration, and led a 5-person support team.

Managed sales operations and drove revenue growth for the insurance company.

Represented the bank in direct sales activities, promoting financial products to clients.

Pursued a Bachelor of Science in Mathematics and Computer Science, completing the program in 2013.

Earned the Microsoft Certified Professional certification in Dynamics CRM.

Earned the Microsoft Dynamics 365 Customer Service Functional Consultant certification.