Michael Gennodie

At BK7, I provide technical support for a hospitality group operating 12 bar locations across Brooklyn, keeping technology and network operations reliable across multiple venues.

I install, configure, and maintain Ubiquiti Dream Machines and related network equipment, along with NVR and surveillance systems. I troubleshoot internet connectivity, Wi-Fi, and hardware issues to reduce disruptions to daily operations.

Previously at Ace Hotel Brooklyn, I supported technology across a five-star hotel, resolving hardware, software, network, POS, payment terminal, printer, tablet, and service issues. I also configured Windows and Mac desktops, DJ equipment, and Wi-Fi service while training employees on operational technology.

At Amplify Education, I delivered Tier Two remote support using Salesforce and Okta, resolved complex customer and employee errors, and served large school districts across the southern United States. I achieved a top-10% case turnover rate on a 10–15-person support and analyst team.