At Garcia Orthodontics, I scheduled and coordinated orthodontic appointments, verified PPO and HMO coverage, and helped patients understand their benefits and treatment procedures.
I also processed patient payments, followed up on overdue balances, and prepared appointment and collections reports. I handled patient information confidentially and followed applicable HIPAA-related privacy practices.
At Alonso and Alonso Attorney at Law, I supported immigration cases by gathering client information, organizing confidential electronic files, and assembling case packets for attorney review. I also coordinated consultations and follow-ups and kept case notes current in the case management system.
At UnitedHealthcare, I answered customer inquiries, verified insurance benefits, and coordinated with healthcare providers. I also reviewed EOBs and EMR documentation and processed payments, refunds, and medical claims.
