Michael Fairbairn

At Gartner, I partner with CSCOs and senior supply chain leaders across 75+ client relationships to uncover priorities, address business challenges, and recommend practical next steps. I improved territory engagement by 39% and maintained a 92% retention rate among clients in active renewal.

I build AI-assisted workflows that make day-to-day work more useful and repeatable, from Copilot-powered account intelligence to commitment tracking and evidence-based CRM documentation review. My work emphasizes evidence quality, human review, practical adoption, and value delivery in governed enterprise environments.

I also design and lead hands-on AI enablement workshops that turn real Client Success work into workflows for research, synthesis, preparation, and follow-up. Some workflows reached 100% adoption among intended users and became recommended departmental best practices.

Earlier at Gartner, I generated $1.4M in revenue at 194% of quota, ranked #2 globally in revenue among 96 peers, and earned the #1 Global New Hire Award. Across sales, operations, and program work, I’ve focused on finding where work breaks and building clearer, more effective ways forward.