Michael Dukes
@michaeldukes
I lead logistics and distribution operations that improve safety, service, and fulfillment performance.
United StatesWhat I'm looking for
I'm managing nationwide service contracts at XCell Management, coordinating field technicians, government contracting officers, bids, quotes, and office operations. I improved bid search and pursuit strategies that contributed to four new contract awards.
At Cart.com, I managed six departments across two shifts for multi-client ecommerce and B2B fulfillment. I helped reduce missed next-day-air cutoffs from three to four per week to one every other month, reduced OBRS carton jackpotting by 28%, and launched new peak-volume operations in under 24 hours.
Across Newell Brands, Advance Auto Parts, Radial, and goPuff, I've led direct-to-consumer, returns, client service, safety, construction, and continuous-improvement work. I build accountable teams, strengthen processes, and solve operational problems through Lean Six Sigma, DMAIC, visual management, and practical training.
Experience
Work history, roles, and key accomplishments
Field Technician Support
XCell Management Inc
May 2025 - Present (1 year 4 months)
Responded to emergency and routine service calls at military installations nationwide, ensuring rapid resolution. Managed office operations including contract procurement, bid package development, and material/work quoting.
Managed six departments across two shifts to support a multi-client operation including DTC ecommerce order fulfillment and B2B. Created and launched a Leadership Development program and implemented a DMAIC process that reduced carton jackpots by 28%.
Managed all inbound and outbound Direct to Consumer operations for the Yankee Candle home fragrance division. Implemented PEAK continuous improvement program and shipping sorter efficiencies to increase on-time deliveries.
Oversaw the direction and coordination of the reclamation department with 20-40 team members. Managed seven job functions across two facilities and served as project manager for the final construction of an annex location.
Created and managed day-to-day inbound and outbound operational strategies to ensure safety, quality, and production. Accountable to client SLA agreements and maintained direct relationships with clients.
Oversaw day-to-day operations and facility maintenance for the Clintonville location. Created work and procedural instructions for new GMs and designed a GM scorecard used company-wide.
Education
Degrees, certifications, and relevant coursework
Wittenberg University
Bachelor of Arts, Management
Bachelor of Arts in Management with a focus on Marketing and Advertising.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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