Open to opportunities

Michael Delbianco

@michaeldelbianco

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Sportsbook shift manager with marketing and analytics-driven mindset.

United States

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What I'm looking for

I seek a role combining operations leadership and marketing analytics where I can optimize processes, develop teams, and use data to improve guest engagement and business outcomes.

I am a Sportsbook Shift Manager with a Marketing major and Business Analytics minor from Xavier University, bringing front-line operations leadership and a data-informed approach to customer engagement and risk management.

In my current role I manage a team of supervisors and agents, oversee scheduling and cash inventory, and partner with a digital risk management team to monitor wager liability—improving operational reliability and guest satisfaction.

Previously, I built client dashboards and recommended digital marketing strategies as an intern, earning certifications in Google Analytics, Google Tag Manager, and Google Ads, and supported gameday marketing and promotions for Division I athletics.

I combine hands-on supervisory experience with marketing analytics skills to optimize operations, drive engagement, and support measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Sportsbook Shift Manager

Current

Hard Rock Casino

Mar 2024 - Present (1 year 9 months)

Manage sportsbook operations including scheduling, cash inventory, team development, and guest satisfaction; oversee risk monitoring with digital risk management and lead a team of supervisors and agents.

Team Leadership Operations Management Cash Handling Scheduling Staff Development

Sportsbook Supervisor

Hard Rock Casino

Jan 2023 - Mar 2024 (1 year 2 months)

Supervised sportsbook agents and supported operations including scheduling, cash inventory, and guest service while collaborating with risk management to monitor wager liability.

Supervision Cash Handling Scheduling Customer Service & Compliance

Players Club Supervisor

Hard Rock Casino

Aug 2022 - Dec 2022 (4 months)

Managed players club operations, supervised staff, and supported promotional activities to enhance guest engagement and retention.

Staff Supervision Promotion Guest Relations Operations Support Cash Handling event support Communication

Promotions and Advertising Rep

Hard Rock Casino

Jul 2022 - Aug 2022 (1 month)

Executed promotional and advertising activities to drive guest engagement and supported marketing initiatives across the property.

Promotion event support Marketing Coordination Communication Merchandising

Digital Marketing Intern

Corkboard Concepts

Jun 2021 - Aug 2021 (2 months)

Built client dashboards for advertising metrics, recommended marketing strategies from engagement data, and assisted with digital campaigns; earned Google Analytics, Tag Manager, and Google Ads certifications.

Dashboarding Digital Advertising Google Analytics Google Tag Manager Google Ads Data Analysis Marketing Strategy

Marketing Intern

Xavier University Sports Marketing

Sep 2019 - Mar 2020 (6 months)

Prepared gameday activities, executed marketing plans, sold merchandise, and ran in-game promotions for NCAA Division I athletics to increase fan engagement.

Event Marketing Promotion Merchandise Fan Engagement Event Planning Communication

Education

Degrees, certifications, and relevant coursework

Xavier University

Bachelor of Science, Marketing

Grade: Marketing Major: 3.57 GPA; Business Analytics Minor: 3.43 GPA

Activities and societies: Relevant coursework: Management of Information Technology; Sabermetrics; Data Modeling and Management; Data Mining; Managerial Decision Making; Principles of Category Management; Consumer Behavior; Marketing Planning & Analysis; Statistics for Business.

Graduated May 2022 with a Marketing major and a Business Analytics minor; completed coursework in data modeling, data mining, statistics for business, and marketing analysis.