Michael Choji
@michaelchoji
Customer Support Specialist at WW Luxury Apartments, resolving resident and client issues across email, phone, and digital channels.
NigeriaWhat I'm looking for
At WW Luxury Apartments, I serve as the primary contact for residents, guests, and corporate clients across email, phone, and digital channels. I troubleshoot service issues, guide people through available services, and follow complex cases through to resolution.
At AlphaPlus Apartments AA91, I supported enquiries, reservations, payments, and service requests, resolving routine issues and escalating complex matters. I also supported information collection, documentation, reporting, and issue escalation as a Compliance Monitoring Volunteer with World Health Organization (WHO).
Experience
Work history, roles, and key accomplishments
Resident Admin / Customer Support Coordinator
WW Luxury Apartments
May 2024 - Present (2 years 5 months)
Serve as primary point of contact for residents, guests and corporate clients across email, phone and digital channels. Respond promptly to inquiries, troubleshoot service issues, and escalate complex cases to relevant teams until resolution.
Front Desk Officer / Client Services & Transactions Officer
AlphaPlus Apartments AA91
Jan 2021 - Apr 2024 (3 years 3 months)
Delivered front-line support for enquiries, reservations, payments and service requests in a fast-paced property environment. Resolved routine customer issues independently and escalated complex matters while ensuring timely follow-up.
Compliance Monitoring Volunteer
World Health Organization (WHO)
Nov 2019 - Dec 2019 (1 month)
Supported information collection, documentation, reporting and structured escalation of issues.
Education
Degrees, certifications, and relevant coursework
University of Jos
Bachelor of Science, Sociology
2014 - 2018
Bachelor of Science in Sociology from the University of Jos, completed in 2018.
Foundations of Project Management, Project Management
Completed the Foundations of Project Management course offered by Google on Coursera.
Alison
Management for Business Professionals, Management
Completed the Management for Business Professionals course on Alison.
Jobberman
Soft Skills Training, Soft Skills
Completed soft skills training with Jobberman.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
United StatesSalary expectations
Job categories
Skills
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
