Michael Castro
@michaelcastro3
I lead BPO operations and executive support teams to improve service levels and performance.
PhilippinesWhat I'm looking for
I'm currently an Executive Assistant in the Executive Assistance COE at Ernst and Young Global Services (Philippines) Inc., bringing extensive BPO operations leadership from Teleperformance Philippines, Teletech Customer Care Management, and JP Morgan Chase.
I've managed day-to-day floor operations, supervisors, and teams of up to 20 employees; driven service levels and KPIs through coaching, performance management, root-cause analysis, reporting, and corrective action plans. My background also includes resolving merchant disputes, applying MasterCard and Visa regulations, supporting banking customers, and handling escalations.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Ernst and Young Global Services (Philippines) Inc.
Jan 2022 - Present (4 years 8 months)
Provides executive assistance within the Executive Assistance COE, supporting leadership and operational coordination.
Education
Degrees, certifications, and relevant coursework
Philippine School of Business Administration
Bachelor of Science, Business Administration
1994 - 1999
Bachelor of Science in Business Administration with a major in Management.
Marist School
High School Diploma, General Studies
1990 - 1994
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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