Michael Awebiogbon

Managed day-to-day integration enquiries from business partners and merchants, maintained accurate records of complaints, and logged service requests and incidents in the CRM. Assisted in developing operational processes and monitored KPIs to measure process effectiveness.

Reviewed software requirements, developed test plans and test cases, and executed functional and regression tests on multiple projects. Prepared reports on all aspects of software testing and validated that user expectations were achieved.

Ensured adequate and accurate processing of customer loans with strong attention to detail. Escalated issues to internal and external stakeholders for resolution and reported status back to branches on a timely basis.

Taught music appreciation, history, and fundamentals to vocalists and musicians at all skill levels. Selected and arranged music for worship services and special events, and accompanied morning worship services on instruments.

Completed Mastercard Cybersecurity virtual experience program on Forage, serving as an analyst on the Security Awareness Team.

Completed software testing training in July 2022.

Completed soft skills training in September 2020.

Higher National Diploma in Computer Science from Federal Polytechnic Ilaro, completed in 2019.

National Diploma in Computer Science from Federal Polytechnic Ilaro, completed in 2016.