At Fender Musical Instruments, I diagnose electronic, hardware, setup, and functional issues across musical instruments and document findings in SAP. I also developed diagnostic procedures adopted by colleagues and help train coworkers on inspection methods.
At Guitar Center, I provided technical guidance on audio equipment and resolved customer inquiries and escalations involving products, returns, orders, and service needs. I used Salesforce CRM to support customer follow-up and service interactions.
At Galaxy Theatres and Inland Empire Escape Rooms, I resolved customer service issues and troubleshot audiovisual, projection, lighting, and electronic-lock problems. I guided customers through bookings, payments, and service processes.
