Michaela Carreon
@michaelacarreon
My name is Michaela Jestel Garcia Carreon, and I am 26 years old.
What I'm looking for
I held the position of Content Moderator. In this role, My primary responsibility is to enforce community guidelines, maintain order, and ensure respectful interactions. I facilitate discussions, encourage participation, and foster a positive community culture. I resolve disputes, address inappropriate behavior, and handle conflicts fairly. I provide support to community members, answering questions and addressing concerns.
I was responsible for reviewing user-generated content to ensure compliance with platform guidelines and community standards. My responsibilities included maintaining a keen eye for detail, demonstrating strong decision-making abilities, and often handling sensitive or potentially disturbing material while upholding professionalism. I resolved disputes, addressed inappropriate behavior, and mediated member conflicts in a fair and impartial manner. Additionally, I provided support and guidance to community members, addressing their inquiries and concerns.
Experience
Work history, roles, and key accomplishments
Discord Moderator
KEYWORDS STUDIOS
Apr 2024 - Jan 2025 (9 months)
As a Discord Moderator, I monitored digital channels for inappropriate content and engaged with users through various communication platforms. I established effective content moderation approaches and provided customer service to resolve inquiries.
Social Media Moderator
Accenture
Oct 2022 - Apr 2024 (1 year 6 months)
In my role as a Social Media Moderator, I employed automated algorithms for content moderation, enhancing accuracy and efficiency. I developed strong relationships with vendors and resolved escalated content issues, achieving top performance for three consecutive months.
Trust and Safety Specialist
Our Lady of Fatima University
Oct 2022 - Apr 2024 (1 year 6 months)
As a Trust and Safety Specialist, I maintained the security and operation of online platforms by assessing user-generated content against established guidelines. I utilized multichannel communication to deliver exceptional customer support and cultivated strong relationships with users and vendors.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines University
Bachelor of Science, Hotel and Restaurant Management
2016 - 2021
Michaela Cruiseline
Culinary Arts
2014 - 2016
Our Lady of Fatima University
Trust and Safety Specialist training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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