Michaela Carreon - Discord Moderator - KEYWORDS STUDIOS | Himalayas
Michaela CarreonMC
Open to opportunities

Michaela Carreon

@michaelacarreon

My name is Michaela Jestel Garcia Carreon, and I am 26 years old.

Philippines

What I'm looking for

I am looking for a role that allows me to leverage my skills in customer support and content moderation while providing opportunities for professional growth and development.

I held the position of Content Moderator. In this role, My primary responsibility is to enforce community guidelines, maintain order, and ensure respectful interactions. I facilitate discussions, encourage participation, and foster a positive community culture. I resolve disputes, address inappropriate behavior, and handle conflicts fairly. I provide support to community members, answering questions and addressing concerns.

I was responsible for reviewing user-generated content to ensure compliance with platform guidelines and community standards. My responsibilities included maintaining a keen eye for detail, demonstrating strong decision-making abilities, and often handling sensitive or potentially disturbing material while upholding professionalism. I resolved disputes, addressed inappropriate behavior, and mediated member conflicts in a fair and impartial manner. Additionally, I provided support and guidance to community members, addressing their inquiries and concerns.

Experience

Work history, roles, and key accomplishments

AC

Social Media Moderator

Accenture

Oct 2022 - Apr 2024 (1 year 6 months)

In my role as a Social Media Moderator, I employed automated algorithms for content moderation, enhancing accuracy and efficiency. I developed strong relationships with vendors and resolved escalated content issues, achieving top performance for three consecutive months.

OU

Trust and Safety Specialist

Our Lady of Fatima University

Oct 2022 - Apr 2024 (1 year 6 months)

As a Trust and Safety Specialist, I maintained the security and operation of online platforms by assessing user-generated content against established guidelines. I utilized multichannel communication to deliver exceptional customer support and cultivated strong relationships with users and vendors.

Education

Degrees, certifications, and relevant coursework

LU

Lyceum of the Philippines University

Bachelor of Science, Hotel and Restaurant Management

2016 - 2021

MC

Michaela Cruiseline

Culinary Arts

2014 - 2016

OU

Our Lady of Fatima University

Trust and Safety Specialist training.

Tech stack

Software and tools used professionally

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