Open to opportunities

Lejee Mae

@lejeemae

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Experienced Trust and Safety Specialist with a focus on compliance.

Philippines

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What I'm looking for

I am looking for a role that values compliance and process improvement, where I can leverage my skills in data analysis and team leadership.

I am a Trust and Safety Specialist with over 6 years of experience in background checks, compliance, and process improvement. My career has been dedicated to ensuring that operations run smoothly and efficiently, particularly in managing background check operations and vendor relationships. I have a proven track record of streamlining onboarding processes and enhancing user satisfaction through effective policy updates.

Throughout my professional journey, I have honed my skills in data analysis and reporting, which have been crucial in reducing errors and improving turnaround times. I have led and mentored teams to achieve performance goals while fostering a strong work culture. My freelance experience in digital marketing and SEO has further equipped me with a diverse skill set that complements my primary role.

Experience

Work history, roles, and key accomplishments

Senior Background Checks Specialist Team Manager

Stream Global Services

Aug 2018 - Present (6 years 11 months)

Managed background check operations and vendors, ensuring compliance. Streamlined onboarding flows with cross-functional teams and established refresh standards to reduce errors and improve turnaround. Advised on policy updates to boost efficiency and user satisfaction.

Vendor Management Compliance Process Optimization Data Analysis Reporting Policy Development Team Leadership Risk Management

Phone and Chat Technical Support L2

Sykes Enterprises, Inc.

Feb 2016 - Present (9 years 5 months)

Resolved complex technical issues for customers, providing advanced support. Maintained detailed case documentation to ensure efficient and accurate record-keeping for future reference.

Technical Support Customer Service Troubleshooting Documentation Problem Solving Chat Support Phone Support

Senior Process Executive

Cognizant Technology Solutions

May 2013 - Present (12 years 2 months)

Verified data accuracy in claims and applications, ensuring high-quality processing. Created comprehensive reports with actionable insights to enhance overall operational efficiency.

Quality Assurance Process Improvement Reporting Data Analysis

Freelance Marketing Specialist

Freelance

Sep 2009 - Present (15 years 10 months)

Performed web research, transcription, and SEO to effectively support various marketing efforts. Managed social media campaigns, significantly increasing brand visibility and engagement for clients.

Web Research Transcription SEO Digital Marketing Social Media Management Content Marketing

Market Researcher Interviewer

Western Wats Philippines

Aug 2008 - Present (16 years 11 months)

Conducted live telephone surveys on consumer and political topics, ensuring high data accuracy. Supported market analysis, providing crucial data for client decision-making processes.

Market Research Data Collection Telephone Surveys Client Decision Support Qualitative Research Quantitative Research

Education

Degrees, certifications, and relevant coursework

University of San Carlos

Bachelor of Science, Information Technology

Completed coursework toward a Bachelor of Science in Information Technology. Gained foundational knowledge in IT support, programming, databases, networking, and web development.