Open to opportunities

Mica Lam

@micalam

Message

Experienced Programmes Officer and freelance web designer passionate about advocacy.

United Kingdom

Message

What I'm looking for

I seek a role that allows me to advocate for equality while utilizing my project management and web design skills.

With eight years of experience in the charity sector, I have dedicated my career to leading large international development projects in Sub-Saharan Africa. My work is driven by a deep commitment to equality and advocacy for marginalized communities, ensuring they can realize their human rights. As an empathic and compassionate professional, I strive to make a meaningful impact through my efforts.

In addition to my role as a Programmes Officer, I am also a freelance web designer, creating websites for a diverse range of clients and industries. My experience includes managing complex multi-currency budgets, collaborating with cross-cultural teams, and developing grant proposals that successfully secure funding for health initiatives. I take pride in my ability to enhance user experience and accessibility through website redesigns, ensuring that the mission and vision of the organizations I work with are effectively communicated.

Experience

Work history, roles, and key accomplishments

Current

Programmes Officer/iHEARD Project Manager

Current

Women and Children First

Jan 2022 - Present (3 years 5 months)

Independently managed a portfolio of global health projects, overseeing complex multi-currency budgets up to 2 million and key deliverables across cross-cultural teams. Led the redesign of the organizational website to enhance user experience and improve accessibility.

Project Management Budget Management Communications Strategy

Digital Marketing Officer

Billiards Boutique

Jan 2014 - Present (11 years 5 months)

Redesigned the company website, managed through Shopify and Zoho CRM, to increase traffic, improve sales conversion, and enhance the user experience. Led the rebrand of the company, including the design of a new logo, communications strategy, and branding guidelines.

Shopify Zoho SEO Branding Content Creation Digital Marketing

Freelance Web Designer

A&D Aesthetics

Designed and developed a professional website for A&D Aesthetics, an aesthetics company based in the UK. Focused on creating an engaging user experience to showcase their services effectively.

Web Design User Experience HTML CSS JavaScript SEO

Freelance Web Designer

Women and Children First UK

Collaborated with Women and Children First UK to design and implement their organizational website. Ensured the site effectively communicated their mission and enhanced accessibility for users.

Web Design Digital Marketing SEO

Freelance Web Designer

Vicki Robertson Music

Developed a website for professional singer and musician Vicki Robertson Music, preparing for its launch in June 2025. Focused on creating a visually appealing and functional platform for her music.

Web Development Graphic Design Responsive Web Design

Operations Officer

Start Network

Jan 2021 - Present (4 years 5 months)

Drafted and revised internal policies and structures to support organizational efficiency, including the introduction and subsequent training in new IT tools. Project managed the 2021 Annual Report, leading senior staff and external consultants to hit key deliverables ahead of schedule and under budget.

Policy Development Project Management Stakeholder Management Report Writing

Operations Manager

Raleigh International

Jan 2020 - Present (5 years 5 months)

Supported the Country Director to set up, design, and oversee delivery of environmental volunteer projects in the Scottish Highlands, managing project budgets and leading on donor compliance. Designed and delivered engaging training sessions for volunteer managers in leadership, safeguarding, project delivery, and risk management.

Budget Management Training Delivery Volunteer Management Risk Management

Operations Coordinator

Raleigh Tanzania

Jan 2017 - Present (8 years 5 months)

Led delivery of WASH and conservation volunteer projects, managing up to 20 volunteer managers and 200 volunteers across ten project sites in rural Tanzania concurrently. Designed a Natural Resource Management environmental volunteer programme and teaching curriculum, maximizing community impact.

Project Management Volunteer Management Program Design Curriculum Development Community Engagement

Education

Degrees, certifications, and relevant coursework

Stanford University

Advanced Certificate, Women's Health & Human Rights

Completed an advanced certificate in Women's Health & Human Rights through Stanford University's online course. This program deepened understanding of critical issues at the intersection of health and human rights.