Open to opportunities

Micah Morgan

@micahmorgan1

I resolve complex customer and technical issues while leading support operations, training teams, and managing client relationships.

Jamaica

Message

What I'm looking for

I'm looking for a role where I can resolve complex customer and technical issues, improve support operations, train teams, and manage high-stakes client relationships with sound judgment.

I've managed enterprise customer cases at Dynamic Eco Home, troubleshooting residential solar systems and guiding customers through diagnostics, setup, usage, and maintenance.

At NuConnections, I progressed from Tier 1 and 2 Customer Service Representative to Team Lead, handling escalations, mentoring representatives, certifying teams on processes, and maintaining quality and satisfaction standards.

As Founder & CEO of Maverick Desks, I run client relationships and operations end-to-end, from scheduling and contracts to negotiations, documentation, reporting, and cross-functional coordination. I also founded Maverick Minds Foundation, building literacy and mentorship programs and coordinating an island-wide youth writing competition.

Experience

Work history, roles, and key accomplishments

Current

Founder & CEO

Current

Maverick Desks

May 2024 - Present (2 years 4 months)

Manage client relationships, communications, and operations end-to-end, including scheduling, contract negotiation, and documentation standards.

Airtable Google Workspace Client Relations Operations Management Contract Negotiation

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

2013 - 2019

Completed CSEC certification and high school diploma, studying subjects including English, EDPM, Principles of Business, Social Studies, Communication Studies, Mathematics, and Principles of Accounts.