Micah Britton-Isaac
@micahbritton-isaac
Operations support officer skilled in data analysis, automation, and Power BI reporting.
Trinidad and TobagoWhat I'm looking for
I am an operations support professional with hands-on experience streamlining payments, reporting, and workflow automation at a capital markets brokerage. I specialize in Microsoft Dynamics 365, Power Platform tools, Excel/PowerQuery and PowerBI to improve accuracy and reduce manual work.
At KCL–Capital Market Brokers Limited I designed and deployed SharePoint + Power Automate transaction workflows, built a PowerBI executive revenue dashboard with scheduled refresh and drill-downs, and engineered PowerQuery-driven workbooks integrated with SharePoint to improve data reliability and audit readiness.
I pursue continuous improvement through collaborative problem-solving, user training, and AI-assisted process enhancements, and I am actively transitioning into Data Analytics and Business Intelligence roles where I can scale reporting and insights across finance and operations.
Experience
Work history, roles, and key accomplishments
Operations Support Officer
KCL–Capital Market Brokers Limited
Sep 2022 - Present (3 years 4 months)
Streamlined payments and reporting processes by automating transaction workflows and executive reports, reducing manual processing time by ~60% and ensuring 100% transaction capture within 24 hours for improved audit readiness.
Accounts Officer
KCL–Capital Market Brokers Limited
Dec 2019 - Aug 2022 (2 years 8 months)
Managed vendor payments, daily journals and purchase orders in Dynamics 365 Business Central and reconciled invoices to reduce discrepancies and support system implementation and user training.
Accounts Clerk
Ministry of National Security
Jul 2016 - Jul 2018 (2 years)
Maintained financial documentation and performed data entry that reduced reimbursement backlog by 50%, and assisted internal audit and revenue reconciliation activities.
Education
Degrees, certifications, and relevant coursework
Venezuelan Embassy (Spanish program)
Advanced Spanish, Spanish
Advanced Spanish language training (currently pursuing).
UWI Roytec
Associate of Science, Associate of Science
Associate of Science degree expected May 2025; coursework focused on foundational business and computing topics.
School of Business and Computer Science
CompTIA ITF+, Information Technology
Completed CompTIA IT Fundamentals certification in June 2023.
School of Practical Accounting
Advanced Junior Accountancy: Diploma, Accountancy
Completed Advanced Junior Accountancy diploma in January 2022 with modules in auditing, supervisory management, and tax & payroll.
Earn and Excel
Excel 2019 Course, Microsoft Excel
Completed Excel 2019 course in May 2024 to enhance advanced spreadsheet skills.
School of Business and Computer Science
Peachtree Certificate, Accounting Software
Completed Peachtree certificate in January 2019.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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