Open to opportunities

Shay Smith

@shaysmith1

Sales & Performance Analyst turning analytics into Power BI dashboards and forecasting insights for strategic decisions.

Trinidad and Tobago

Message

What I'm looking for

I’m looking for a role where I can build and automate data dashboards, validate and analyze business performance, and translate insights into clear reporting for leadership—using tools like Power BI to support smarter strategic decisions.

I’m a Sales & Performance Analyst focused on turning complex data into clear dashboards, performance reports, and actionable insights. At Unit Trust Corporation, I lead the development, enhancement, and automation of reporting for senior leadership, and I migrated legacy reporting into Power BI to improve accessibility, visualization, and decision-making efficiency.

Previously as an Operations Assistant, I supported high-volume cheque processing with precision while validating and cleaning data for risk insights for the Chief Risk Officer. I also developed Power BI dashboards to strengthen operational visibility, contributed to both qualitative and quantitative risk management, and created a cheque-processing method that improved efficiency and reduced paper usage. In addition, I acted as Operations Coordinator over multiple periods, providing direct oversight of two staff members to maintain service quality and operational continuity.

Alongside my analytics experience, I build stakeholder-driven KPI solutions as a freelance Data Analyst, designing and delivering customized dashboards and reports to guide strategic decisions. My foundation is strengthened by a Professional Certificate in Business Analytics, Data Science & Decision Making (Arthur Lok Jack Global School of Business) and an MSc (Merit) in Quantitative Finance from University of London, supported by advanced Excel skills and a strong understanding of economics and market trends.

Experience

Work history, roles, and key accomplishments

Current

Sales & Performance Analyst

Current

Unit Trust Corporation

Jul 2025 - Present (11 months)

Led development, enhancement, and automation of dashboards, performance reports, and leadership insights. Migrated legacy reporting into Power BI and coordinated cross-business data validation to improve reporting accuracy and decision-making efficiency.

Power BI Dashboard Development performance reporting Data Validation KPI Analysis Data Automation Data Migration

Branch Operations Assistant

Unit Trust Corporation

Nov 2023 - Jul 2025 (1 year 8 months)

Processed and verified high-volume salary cheques and client account updates with precision while supporting risk analysis through qualitative and quantitative methods. Built Power BI dashboards, improved cheque-processing efficiency, and coordinated operational continuity by overseeing two staff members across multiple periods.

Power BI Risk Analysis Statistical Analysis Data Validation KPI Reporting Data Analysis Operational Coordination Process Improvement

Freelance Data Analyst

Learning Made Easy Academy

Jan 2024 - May 2024 (4 months)

Designed and delivered customized KPI dashboards to measure and improve business performance. Partnered with stakeholders to identify reporting needs and provide actionable insights for strategic decision-making.

KPI Reporting Power BI Data Analysis Data Visualization Report Writing Stakeholder Management

Dispatcher

Telecommunications Services of Trinidad and Tobago (TSTT)

Sep 2018 - Jul 2022 (3 years 10 months)

Reconciled and corrected outside plant data, reducing technician response time and improving customer satisfaction. Managed technician scheduling and supported customer migration from copper to wireless services aligned with rollout targets.

Data Reconciliation Scheduling Customer Service Data Quality Control Telecommunications Operations Process Coordination

Branch Teller

First Citizens Bank

Oct 2017 - Jul 2018 (9 months)

Processed financial transactions, promoted financial products, and maintained strong customer relationships with attention to compliance. Supported branch service delivery through accurate customer handling and product engagement.

Customer Service Cash Handling Compliance Financial Transactions Cross Selling Account Support Record keeping

Bank Teller

Republic Bank Limited

Oct 2016 - Aug 2017 (10 months)

Handled deposits, withdrawals, and customer inquiries while supporting service excellence and branch operations. Contributed to customer satisfaction through accurate processing and responsive support.

Customer Service Deposit & Withdrawal Compliance Service Excellence Financial Record Keeping