Mia Velez

I’m an Admissions Representative with several years of experience building strong student and customer relationships through responsive customer service, clear scheduling, and consistent follow-through. I’m efficient with admissions workflows and dedicated to helping people understand their next steps with confidence.

In my current remote role as an Admissions Representative, I manage recruitment efforts and utilize social media marketing techniques to promote the institution and identify high-potential students. I present financial aid options, implement automated emails, and consistently meet monthly enrollment goals—while staying organized and outcomes-focused.

Before that, I served as a Financial Services Advisor, managing multiple accounts while maintaining exceptional service. I stayed current on regulatory requirements, checked initial financial aid applications for accuracy and reporting compliance, and supported workshops for students and parents to make the process easier, including assistance with FAFSA paperwork.

Earlier in my career, I strengthened my front-desk and customer support foundation as a Front Desk Receptionist and Customer Service Representative. I greeted high volumes of visitors, built and created student files, ran general reports on Campusvue, administered admissions enrollment testing, and handled scheduling through a multi-line phone system and calendar management—resolving issues, managing disputes, and keeping customer hold times low.