Open to opportunities

donnece fontes

@donnecefontes

Patient Engagement and healthcare administrative specialist skilled in HIPAA compliance, scheduling, and EMR-driven patient coordination.

United States

Message

What I'm looking for

I’m looking for a healthcare team where I can own patient engagement and administrative coordination—scheduling, insurance verification, HIPAA-compliant documentation, and EMR work—while using empathy, strong communication, and accuracy to improve the patient experience.

I’m a Patient Engagement Specialist with hands-on healthcare experience supporting patients through scheduling, insurance verification, referral checks, and day-to-day administrative workflows. I focus on clear communication, empathy, and accurate follow-through—especially when patients have complex needs.

Across roles including Intake Coordinator and Medical Assistant (Administrative & Patient Care), I’ve built a strong foundation in HIPAA compliance, patient data handling, medical records, and documentation. I’m comfortable working with EMR systems, processing medical mail, sending prior authorizations, and maintaining organized, confidential information.

In patient-facing care roles, I supported vitals taking, safety supervision, dementia and geriatric needs, and clinical documentation while staying calm and service-oriented. I’m now looking to bring reliable healthcare coordination, strong problem-solving, and excellent patient engagement to a team that values accuracy and respect.

Experience

Work history, roles, and key accomplishments

Current

Intake Coordinator

Current

Prestige Healthcare

Oct 2025 - Present (8 months)

Handled patient intake and front-desk administrative duties, including gathering patient information, screening clients, verifying information under HIPAA requirements, managing inquiries, and coordinating services and scheduling.

Patient Intake HIPAA compliance Data Entry Scheduling Medical Terminology

Current

Patient Engagement Specialist

Current

Author Healthcare

Mar 2025 - Present (1 year 3 months)

Coordinated patient engagement by calling patients, scheduling appointments, verifying insurance and referrals, and providing medical administrative support while maintaining HIPAA compliance and handling confidential information.

Patient Scheduling Insurance Verification HIPAA compliance Patient Communication Medical Administrative Support Confidentiality

Licensed Nursing Assistant

Beth Israel Lahey Health

Aug 2021 - Jan 2026 (4 years 5 months)

Supported clinical front-desk workflows by checking in patients, greeting visitors, managing medical records, verifying insurance, collecting copayments, and handling phone lines with strong customer service.

Patient Check In Medical Records Management Insurance Verification Appointment Scheduling Customer Service Administrative Support

Medical Assistant II

Atrius Health

Jun 2024 - Dec 2024 (6 months)

Provided administrative and patient-care support in endocrinology, assisting with vitals and documentation, supporting doctor orders/labs, and helping coordinate scheduling and prior authorizations for adult/geriatrics patients.

Medical Records Management Prior Authorizations Data Entry Customer Service Working With Adult Geriatric Patients Clinical Support For Labs Orders

Certified Nursing Assistant

Boston Medical Center

Sep 2019 - Jan 2022 (2 years 4 months)

Provided patient care and support by taking vital signs, checking blood sugar levels, assisting with dressing as needed, and ensuring patient safety through close supervision and supportive patient communication.

Vitals Monitoring Blood Sugar Checks Patient Safety Patient Support Dressing Assistance Patient Communication Clinical Supervision