Open to opportunities

Mevin Jacob

@mevinjacob

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Mechanical engineer focused on process excellence, Lean Six Sigma, and data-driven quality improvements.

India

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What I'm looking for

I’m looking for a role where I can apply Lean Six Sigma and data analysis to drive continuous improvement, uphold quality and GDPR compliance, and support engineering and process excellence with measurable results.

I’m a Mechanical engineer with an MSc in Engineering Management for Process Excellence (Distinction), and I bring hands-on experience improving operations through Lean principles, quality management, and risk assessment. I’ve built credibility by leading technical projects and delivering measurable outcomes, including international recognition at the FISITA World Automotive Congress.

In customer-facing and operational roles, I’ve handled complex enquiries, maintained accurate records with strict GDPR compliance, and used data analysis to identify repayment trends and operational inefficiencies. I enjoy turning process gaps into clear plans—whether that’s streamlining workflows, strengthening data quality, or optimizing production and packaging processes.

Experience

Work history, roles, and key accomplishments

Customer Advisor (HMRC)

HM Revenue & Customs

Oct 2025 - Apr 2026 (6 months)

Handled customer enquiries for UK tax accounts via calls, web chat, and digital email. Maintained accurate records in HMRC systems to ensure full GDPR compliance and resolved tax-related queries to improve customer satisfaction.

Customer Service GDPR Compliance HMRC Systems Email Support Record Management Troubleshooting Data Quality

Customer Service Representative

Past Due Credit Solutions

May 2024 - Sep 2025 (1 year 4 months)

Supported repayment and billing optimization projects for Student Loans Company and Water Plus Limited. Analyzed datasets to identify repayment trends and operational inefficiencies, conducted GDPR compliance checks, and resolved customer account issues via phone and digital channels.

Customer Service Data Analysis GDPR Compliance Operational Efficiency

Production Engineering Technician

Kings Aqua Minerals

Feb 2022 - Dec 2022 (10 months)

Reviewed and optimized packaging processes to meet technical and quality standards. Performed quality checks and technical inspections on production outputs and developed best practices to improve production process capability and performance.

Process Improvement Manufacturing Processes Quality Management Engineering Principles Continuous Improvement

Education

Degrees, certifications, and relevant coursework

University of Strathclyde

Master of Science, Engineering Management for Process Excellence

2023 - 2024

Grade: Distinction

Activities and societies: Key modules: Project Management, Lean Six Sigma, Total Quality Management, Enterprise Resource Planning, Supply Chain Operations, and Performance Measurement and Management.

Completed MSc in Engineering Management for Process Excellence with Distinction.

MA College of Engineering

Bachelor of Technology, Mechanical Engineering

2018 - 2022

Activities and societies: Key modules: Design of Machine Elements, Thermal Engineering, Fluid Mechanics, Sustainable Engineering, Mechanics of Solids, Material Sciences, Compressible Flow, Heat & Mass Transfer, Electrical Engineering, and Energy Systems.

Earned a Bachelor of Technology in Mechanical Engineering with coursework covering core engineering and energy systems.