Meshack Okundi
@meshackokundi
Enterprise network and security engineer delivering resilient, customer-focused solutions.
KenyaWhat I'm looking for
I am an experienced enterprise network and security engineer with over a decade of hands-on experience designing, implementing, and troubleshooting large-scale LAN/WAN and security solutions across Africa and Europe. I specialize in Cisco routing & switching, firewall integrations, and traffic engineering for carrier and enterprise environments.
Throughout my career I have led technical design and implementation projects, performed 24/7 escalated support, and delivered pre-sales and customer-facing technical documentation (HLD/LLD, SOW, ASBD). Key achievements include multi-site firewall refreshes, major device upgrades, and projects that reduced churn and automated incident handling.
I hold multiple industry certifications (Cisco Enterprise & Security written exams, PCNSE, CCSE/CCSA, Fortinet NSE) and run a technology company where I manage operations, sales and engineering—bringing both technical depth and customer-centric leadership to prospective employers.
Experience
Work history, roles, and key accomplishments
CEO / Network Engineer
Clymora Technology Limited
Jan 2023 - Present (2 years 9 months)
Manage company operations and lead design, implementation and maintenance of customer IP, security and collaboration networks, providing 24/7 escalation-level technical and pre-sales support across Africa and Europe.
TAC Engineer
WIOCC Services Kenya
May 2022 - Present (3 years 5 months)
Provide 24/7 2nd-level support and maintenance for transmission and IP services, performing installations, troubleshooting and traffic engineering (BGP/ISIS/MPLS/VPN) across Africa and Europe.
Implementation Security Engineer
Dimension Data East Africa
Oct 2021 - Present (4 years)
Designed, configured and integrated Cisco, Fortinet and Checkpoint security and network solutions, produced HLD/LLD and led upgrades, patching and maintenance under change management for enterprise clients.
Enterprise Network & Security Engineer
Dimension Data East Africa
Sep 2020 - Sep 2021 (1 year)
Configured, monitored and troubleshot enterprise Cisco, Fortinet and Check Point network and security products, and coordinated upgrades and preventive maintenance for corporate clients.
Senior Support Engineer
Internet Solutions Kenya
Jun 2019 - Aug 2020 (1 year 2 months)
Handled escalated client issues for Kenya, Nigeria and Ghana, implemented monitoring integrations (SNMP/Zabbix) and performed quality analysis that reduced early churn by 40% and automated power tickets.
Technical Support Engineer
Internet Solutions Kenya
Apr 2014 - May 2019 (5 years 1 month)
Diagnosed and resolved connectivity and security device issues (Cisco, Fortinet, Juniper), managed CRM ticketing to meet SLAs and trained junior engineers, achieving 90% issue resolution within a 4-hour SLA.
Key & Strategic Support Engineer
Internet Solutions Kenya
Jan 2017 - Mar 2017 (2 months)
Provided dedicated technical support for high-billing customers, proactively scoped solutions and improved customer satisfaction to 80% while preventing significant churn through targeted remediation.
Technical Support Engineer (Intern)
Internet Solutions Kenya
Sep 2013 - Mar 2014 (6 months)
Handled level-1 support tasks, managed CRM ticket assignments and reporting, and improved mean time to respond by enabling faster escalation and VOC-driven training.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Bachelor of Science, Computer Science
2019 -
Pursuing a Bachelor of Science in Computer Science with studies ongoing since 2019.
Mombasa Polytechnic University College
Diploma, Telecommunications & Information Engineering
2009 - 2012
Completed a Diploma in Telecommunications & Information Engineering from 2009 to 2012.
Mombasa Polytechnic University College
Pre-Diploma, Electrical Engineering
2008 - 2008
Completed a pre-diploma program in Electrical Engineering in 2008.
Sacred Heart High School
Kenya Certificate of Secondary Education, General Secondary Education
2003 - 2006
Completed Kenya Certificate of Secondary Education between 2003 and 2006.
A.I.P. C.A Academy
Kenya Certificate of Primary Education, Primary Education
1995 - 2002
Completed Kenya Certificate of Primary Education between 1995 and 2002.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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