Jeremy Mbugua
@jeremymbugua
Experienced network engineer specializing in enterprise networking, cloud, and security.
What I'm looking for
I am an experienced network engineer with 5+ years building, optimizing, and securing network infrastructures across enterprise and satellite environments. I combine deep Layer 2/3 troubleshooting with cloud networking and firewall administration to deliver resilient systems.
At Avanti Communications I consistently resolved the majority of technical issues at first contact, led large-scale deployments and migrations, and reduced escalation and MTTR through preventive fixes and runbooks. I also developed internal knowledge bases and training programs that scaled installer and engineer capabilities.
My hands-on background includes Cisco, Ubiquiti, MikroTik, satellite systems, VPNs, Microsoft 365 administration, Active Directory, and virtualization across mixed Windows and Linux environments. I actively use monitoring and analytics tools to detect anomalies and drive proactive interventions that safeguard uptime.
I hold multiple networking, cloud, and security certifications and seek to bring pragmatic, measurable improvements in performance, scalability, and security to a technical operations or network engineering team.
Experience
Work history, roles, and key accomplishments
Network Engineer
Avanti Communications
Jun 2021 - Dec 2024 (3 years 6 months)
Resolved >95% of technical issues on first contact using advanced Layer 2/3 troubleshooting and ServiceNow, drove a 50% improvement in client satisfaction, and coordinated 1,000+ network installations with a sustained 98% success rate.
IT Field Technician
Avanti Communications
Dec 2018 - Jun 2021 (2 years 6 months)
Deployed and maintained network equipment (Cisco, Ubiquiti, Mikrotik) across 50+ client sites achieving 99% uptime, reduced troubleshooting time by 70%, and authored configuration guides to streamline onboarding.
IT Assistant
Brookhouse Schools
Jan 2017 - Mar 2018 (1 year 2 months)
Closed 95% of help-desk incidents at first touch, administered 500+ Active Directory accounts, and implemented backup and endpoint security policies that reduced security incidents by 40%.
Education
Degrees, certifications, and relevant coursework
Institute of Software Technologies
Diploma, Information Security
Completed a Diploma in Information Security with practical training in security principles and defensive measures.
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Business Information Technology, Business Information Technology
Awarded a Bachelor of Business Information Technology focusing on the intersection of IT systems and business processes.
Availability
Location
Authorized to work in
Job categories
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