Merveille Hountondji

At Fort Bistro, I welcome customers, manage reservations and booking requests, and process orders and payment transactions. I also handle questions and complaints, providing appropriate solutions.

I maintain customer and operational information using company software and coordinate with colleagues to resolve requests. In this fast-paced role, I manage several customer and operational tasks at once.

I assist with onboarding and training new employees on software, procedures, and daily workflows. I bring customer relations and operations experience, along with native French, professional Romanian, and basic English.