@meronaklilu
Customer Support Representative at CCI Ethiopia, supporting ClassPass users through Zendesk chat and email.
EthiopiaAt CCI Ethiopia, I supported ClassPass users through Zendesk chat and email, helping with account issues, membership credits, reservations, renewals, and billing.
Earlier, I worked as an Audit Assistant at FAHH Audit Service LLP and a Junior Accountant at E-MECCE Engineering and Agro Industry PLC. I recorded and verified audit and financial data, maintained records, and supported routine accounting tasks.
Work history, roles, and key accomplishments
CCI Ethiopia
Oct 2025 - Aug 2026 (10 months)
Served as a frontline Customer Experience Representative supporting ClassPass users via Zendesk chat and email. Assisted customers with account-related issues including customer management, membership credits, balances, reservations, subscription renewals, and billing charges.
FAHH Audit Service LLP
Aug 2025 - Oct 2025 (2 months)
Recorded and verified audit and operational data accurately for reporting purposes. Listened carefully to issues and followed up to ensure accurate resolution, while maintaining strong attention to detail and working with different departments to clarify discrepancies.
E-MECCE Engineering and Agro Industry PLC
May 2025 - Aug 2025 (3 months)
Recorded, updated, and maintained accurate financial data in company systems. Maintained the general ledger, recorded daily financial transactions, reconciled bank accounts, and managed payroll to ensure timely salary payments.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Accounting and Finance
Bachelor of Arts in Accounting and Finance from St. Mary's University, completed in 2025.
Certification of Achievement, Graphic Design
Earned a Graphic Design Certification of Achievement in 2025.
Certificate of Completion, Dropshipping
Completed a Dropshipping Certificate of Completion in 2024.
Software and tools used professionally
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