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Boss User

@bossuser1

Partner Support Agent at CCI Ethiopia troubleshooting ClassPass integrations and supporting partner dashboards, reservations, and billing.

Ethiopia

Message

What I'm looking for

I’m focused on advancing my career in partner support, optimizing partner experiences through cross-functional collaboration and precise data management.

At CCI Ethiopia, I respond to partner inquiries through live chat, email, and scheduled callbacks. I resolve account questions, escalations, and day-to-day troubleshooting.

I assist venue owners with their Partner Dashboard, including class schedules, pricing, service menus, and account details. I also troubleshoot sync issues between ClassPass and scheduling platforms such as Mindbody, Mariana Tek, and Glofox.

Before CCI Ethiopia, I worked as a Junior Contractor Engineer at Prominent engineering solution, processing project records and drafting monthly payment certificates. I’m focused on advancing my career in partner support and improving partner experiences through cross-functional collaboration and precise data management.

Experience

Work history, roles, and key accomplishments

Current

Partner Support Agent

Current

CCI Ethiopia

May 2026 - Present (5 months)

Provided live support and ticket management for partner inquiries via chat, email, and call-backs. Assisted with dashboard configuration, third-party integrations, billing, and partner retention.

Zendesk Salesforce Service Cloud Ticket Management Live Chat Email Support Troubleshooting Partner Retention Cross Team Escalation

Junior Contractor Engineer

Prominent Engineering Solution

Mar 2025 - Apr 2026 (1 year 1 month)

Processed submittals, RFIs, daily site logs, and variation orders to maintain project records. Drafted monthly payment certificates and monitored project budget cash flow.

Document Control Change Management Cost Tracking Payment Certificates Budget Monitoring