Open to opportunities

Meredith Ferguson

@meredithferguson

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Operations Manager who delivers compliant, high-revenue operations and projects.

United States

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What I'm looking for

I’m a full-time operations leader seeking remote operations or project management work, where I can apply federal compliance, process documentation, and team leadership to deliver measurable results and safer, smoother execution.

I’m an Operations Manager with 10 years of experience managing business operations, events, and project delivery. Currently, I manage bar operations for Maryland Hall, serving 700+ attendees per event, and I’ve built systems that protect safety and performance—achieving 100% compliance with fire codes and safety regulations.

I thrive in high-pressure environments where process, people, and numbers matter. I increased nightly revenue from $2,500 to $4,000+ through menu redesign and workflow improvements, developed Standard Operating Procedures and trained 6+ volunteers to independent operating capacity, and implemented a QR-based feedback system with digital loss-prevention tracking. Beyond operations, I led multi-client work as a founder, including marketing consultancy operations with 85% client retention and average 25% year-over-year SEO-driven lead growth, and I previously supported federal compliance audits on CMMI-DEV and NISPOM standards.

Experience

Work history, roles, and key accomplishments

Current

Bar Operations Manager

Current

Maryland Hall

Apr 2025 - Present (1 year 2 months)

Managed bar operations for 700+ attendee events, achieving 100% fire code and safety compliance. Increased nightly revenue from $2,500 to $4,000+ through menu redesign, workflow improvements, vendor partnerships, and a 48-hour crisis relocation that saved $3,500.

Operations Management Budget Management Vendor Relations Process documentation Team Leadership Safety Compliance SOP Development Risk Management Loss Prevention Tracking

Founder, Wellness Coaching

Pilates Sur La Mer

Apr 2020 - Nov 2024 (4 years 7 months)

Built a wellness coaching business serving 50 remote clients across the Mid-Atlantic, expanding offerings through a virtual platform. Maintained 90% client retention by delivering individualized program design and managing scheduling, onboarding, and virtual communications across platforms.

Wellness Coaching Program Design Client Onboarding Client Scheduling Platform Management Remote Coaching Client Retention Communication Management Scheduling

Founder, Marketing Consultancy

Chessie Marketing Group

Mar 2018 - Nov 2024 (6 years 8 months)

Founded a marketing consultancy supporting 8–15 small to mid-size business clients concurrently, driving average 25% year-over-year lift in lead generation. Delivered custom website builds and managed full operations (project planning, client relations, bookkeeping, and invoicing), maintaining 85% client retention.

Search Engine Optimization (SEO)Website Development Lead Generation Client Relationship Management Market Research Competitive Analysis Project Planning Bookkeeping Invoicing Client Retention

Certified Pilates Trainer

Life Time Inc.

Jan 2024 - Aug 2024 (7 months)

Taught Pilates and personal training to 40+ active members, expanding training scope after earning the NASM-CPT certification. Supported member engagement through group instruction and individualized coaching.

Personal Training NASM CPT Fitness Program Delivery Member Engagement

Pilates Instructor & Coordinator

Annapolis Athletic Club

Sep 2016 - Jul 2020 (3 years 10 months)

Increased Pilates program revenue from $15,000 to $35,000 annually (125% growth) and grew participation from 10 to 35 active clients in 24 months (250% increase). Drove membership sales using consultative outreach and created social and email marketing campaigns with Canva and Mailchimp.

Pilates Program Management Client Development Consultative Sales Membership Growth Social Media Content Email Marketing Canva Mailchimp