Meredith Cheung
@meredithcheungmmc
I build multilingual AI products that keep people in control in messy real-life contexts.
JapanWhat I'm looking for
I run Apps by Meredith in Tokyo, building practical multilingual AI products for everyday uncertainty. My Digital Omamori disaster-preparedness companion was First Runner-Up at Google Cloud Gen AI Academy APAC, and I continue developing it for limited-connectivity situations.
I lead product framing, architecture, UX, implementation, field testing, AI evaluation, and safety boundaries across products including Mallow, Pocket Familiar, and APAC Expense Manager. I combine generative AI with deterministic logic and human approval where accuracy, provenance, privacy, and user control matter.
Experience
Work history, roles, and key accomplishments
Independent Builder | AI Products, Creative Work & Cross-Border Systems
Jul 2019 - Present (7 years 2 months)
I build practical AI and digital products for real-life contexts, with a focus on multilingual access, privacy, trust, and human control.
• Digital Omamori — a local-first bilingual disaster decision companion for foreign residents in Japan; awarded First Runner-Up at the Google Cloud Gen AI Academy APAC Edition, Cohort 2. I continue to develop it beyond the hackathon, including exploring Gemma a
Led cross-functional coordination for 150+ corporate accounts, ensuring smooth implementation and servicing of group healthcare plans
* Served as the primary bridge between corporate clients, brokers, underwriters, providers, vendors, and internal operations teams
* Analysed client and broker feedback to improve workflows across multiple operational touchpoints
* Managed SLA- and KPI-sensitive
* Managed high-net-worth client servicing across complex financial and insurance-related products
* Coordinated with consultants, compliance teams, and external partners to ensure accurate and timely service delivery
* Supported workflow quality and service consistency in a regulated financial services environment
* Guided junior team members and improved internal handling accuracy
Insurance Claims Manager
Apr 2013 - Mar 2014 (11 months)
* Managed institutional and corporate claims cases with a focus on compliance, accuracy, and turnaround time
* Coordinated across reinsurers, TPAs, medical providers, and internal teams in complex case handling
* Reviewed case information for completeness, consistency, and operational risk
* Improved review workflows while maintaining quality standards
Multilingual Client Operations & Regional Support
Aug 2008 - Mar 2013 (4 years 7 months)
* Supported ASEAN branches through multilingual communication, translation, and remote guidance
* Acted as a communication bridge across English and Japanese for members, corporate clients, and regional teams
* Assisted with cross-border service workflows involving medical, insurance, and client-support contexts
* Helped standardise communication materials and improve clarity across regional op
Education
Degrees, certifications, and relevant coursework
Google Developer Program / Hack2skill
Gen AI Academy APAC Edition — Cohort 2 Certificate
Issued Aug 2026
Google Digital Talent Exploration Program – AI for Generalists
Issued Sep 2026
Japanese Red Cross Society
Japanese Red Cross Infant and Child Safety Supporter Certification
Issued Apr 2026
Google Developer Program / Hack2skill
Gen AI Academy APAC Edition — Cohort 1 Certificate
Issued Apr 2026
Google Cloud Skills Boost
Integrating Applications with Gemini 1.0 Pro on Google Cloud
Issued Aug 2025
Google Digital Talent Exploration Program – Google Cloud Track
Issued Aug 2025
Google Digital Talent Exploration Program – Digital Marketing Track
Issued Aug 2025
Google Cloud Skills Boost
Prompt Design in Vertex AI
Issued Aug 2025
Google Cloud Skills Boost
Introduction to Vertex AI Studio
Issued Aug 2025
LVMH
Inside LVMH – Luxury Industry & Brand Fundamentals
Issued Jul 2025
The Chinese University of Hong Kong
Master’s Degree, Japanese Studies
2013 - 2015
The Japan Foundation / Japan Educational Exchanges and Services (JEES)
Japanese-Language Proficiency Test Level 1 (JLPT Level 1)
Issued Jan 2009
The Hong Kong Polytechnic University
Bachelor of Arts (Honors) in Language Studies for the Professions (Translation)
2005 - 2008
CIB
IIQE Paper 3 & 5
HKFi
IIQE Paper 1 & 2
Tech stack
Software and tools used professionally
Availability
Location
JapanAuthorized to work in
Website
appsbymeredith.carrd.coPortfolio
appsbymeredith.carrd.coSalary expectations
Social media
Job categories
Skills
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