Mercy Ujah

Acquire customers through referrals, networking, and field marketing. Promote credit products, assist with loan applications, and ensure compliance and KYC documentation during transactions.

Open new accounts and ensure KYC documentation is complete. Support clients with account requests and microfinance product guidance, including digital banking engagement and cross-selling.

Support the development and implementation of OH&S policies and programs, including risk assessments and preventive measures. Organize trainings, investigate incidents, and oversee workplace safety compliance.

Handle inbound and outbound customer calls to resolve concerns promptly. Upsell products/services and collaborate with teams to resolve escalated issues and improve customer processes.

Respond to customer inquiries via phone, email, and chat. Resolve issues promptly and maintain high customer satisfaction.

Manage office correspondence, calls, and client interactions. Organize records, maintain office supplies, and support administrative operations and documentation.

Conduct hygiene inspections of shops, restaurants, and abattoirs and investigate environmental complaints. Prepare reports, trace foodborne illnesses, and deliver public health education.

Promote products and services and build client relationships. Maintain sales reporting/documentation, coordinate with teams to deliver solutions, and represent the company at events and seminars to increase visibility.

Educate communities on sanitation, immunization, and disease prevention. Support health campaigns and maintain patient records.

Manage guest reservations and front desk operations. Handle customer inquiries and provide front desk support.

Earned a B.Sc in Human Kinetics, Sports and Health Education at Lagos State University. Completed coursework aligned to sports, health education, and human kinetics.

Completed senior secondary education and obtained a Lagos Senior Secondary School Certificate. Focused on general secondary school studies during the program.

Attended Bachel Model College as part of completing secondary education leading to the senior secondary certificate. Developed foundational academic skills and general coursework during the period.

Completed primary education at Imperial International Nursery and Primary School. Received foundational primary school instruction during the program.

Obtained the First School Leaving Certificate (FSLC) after completing primary education. The program covered core primary school studies and assessments.