Mercy Ujah

Developed and implemented OHS policies, conducted risk assessments and inspections, organized safety training, and investigated incidents to ensure workplace compliance and reduce hazards.

Handled inbound and outbound customer calls, resolved escalated issues, and upsold products while maintaining high customer satisfaction and improving support processes.

Responded to customer inquiries via phone, email, and chat, ensuring prompt issue resolution and maintaining high customer satisfaction ratings.

Managed office correspondence, client interactions, records organization, and office supplies to support smooth administrative operations and documentation control.

Conducted hygiene inspections of shops and abattoirs, investigated environmental complaints, traced foodborne illness sources, and delivered public health education to improve community hygiene.

Promoted products and services, built client relationships, resolved complaints, and prepared detailed sales reports to drive revenue and customer retention.

Educated communities on sanitation, immunization, and disease prevention, assisted in health campaigns, and maintained patient records to support public health initiatives.

Managed guest reservations, front desk operations, and customer inquiries to ensure efficient check-ins and high guest satisfaction.

Grade: Second Class Division

Completed a Bachelor of Science in Human Kinetics, Sports and Health Education, graduating with Second Class Division in December 2021.

Completed Senior Secondary School Certificate (SSCE) at Bachel Model College between 2009 and 2015.

Completed primary education and obtained the First School Leaving Certificate in 2004.