Mercy Muthoni
@mercymuthoni
Administrative and Operations Coordinator who streamlined remote rental operations and maintained accurate financial and governance records.
KenyaWhat I'm looking for
In my Operations & Admin Coordinator role for Self-Managed Rental Property, I coordinated bookings, turnovers, maintenance, and service-provider schedules. I also managed guest and vendor communications, maintaining an average response time under one hour with zero unanswered inquiries.
At DAWA SACCO, I documented Annual General Meeting proceedings using Otter.ai and prepared confidential, audit-ready performance reports for executive leadership. I tracked member documentation and follow-ups to keep records and requests moving.
At Apollo Agriculture, I handled more than 80 daily customer interactions and maintained a 98–100% QA score. Earlier, at K-UNITY SACCO Limited, I achieved 95% accuracy in member data entry and reconciliation; I’m now seeking an Administrative Assistant role where I can apply my coordination and financial record-keeping experience.
Experience
Work history, roles, and key accomplishments
Operations & Admin Coordinator
Self-Managed Rental Property
Jan 2025 - Jun 2026 (1 year 5 months)
Coordinated bookings, turnovers, maintenance, and vendor lifecycles for a remote rental property, ensuring on-time execution and clear client documentation.
Credit Officer
DAWA SACCO
Nov 2023 - Apr 2026 (2 years 5 months)
Served as primary contact for member inquiries, documented AGM proceedings with AI transcription, and generated audit-ready performance reports.
Handled 80+ daily customer interactions across phone, email, and SMS while maintaining 98-100% QA scores and managing a high-volume CRM queue.
Customer Service Intern
K-UNITY SACCO Limited
Sep 2018 - Nov 2018 (2 months)
Managed member communications and follow-ups, maintained service activity logs, and achieved 95% accuracy in data entry and reconciliation.
Education
Degrees, certifications, and relevant coursework
Asana
Workflow Specialist Course, Workflow
2025 - 2025
Completed the Workflow Specialist Course by Asana in 2025.
St. Paul's University
Bachelor of Business Administration, Business Administration & Management
Bachelor of Business Administration & Management from St. Paul's University, Kenya, completed in 2018.
St. Paul's University
Diploma, Banking
Diploma in Banking from St. Paul's University, Kenya, completed in 2016.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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