At Mombasa Computers Limited, I handle customer inquiries, requests, and complaints as a Call Center Representative. I maintain accurate records of customer interactions and resolve routine concerns independently, escalating complex matters when needed.
At NIC Bank, I processed and organized administrative documents and records, completed data-entry tasks, and coordinated client and internal follow-ups. I also prepared reports, letters, and forms to support daily operations.
As a Finance Intern at K-UNITY SACCO, I assisted customers with banking inquiries and supported account opening, loan processing, and transaction documentation under supervision. I maintained confidential customer records and helped prepare financial information for internal review.
I hold a Bachelor of Commerce (Finance) from The Catholic University of Eastern Africa. My experience includes administrative support, customer service, records management, and financial documentation.
