At Solar Panda, I conduct collections call, case, and process audits that strengthen compliance, agent performance, recovery outcomes, and customer experience.
I've supported PAYGO collections, customer care, and administrative operations, managing 200+ customer accounts monthly and resolving high-volume inquiries across phone, email, chat, SMS, and calls. I use structured feedback, coaching, scorecards, trend analysis, and CRM records to identify process gaps and reduce repeat delinquencies.
Earlier, I delivered farmer training and advisory support for Bayer East Africa through field and digital channels. I work fluently in English and natively in Swahili.
