Merceline Buleya
@mercelinebuleya
Dedicated administrative assistant with strong communication and customer service skills.
ZimbabweWhat I'm looking for
I am an experienced administrative assistant with a passion for providing exceptional customer service and ensuring client satisfaction. My recent role at Guest and Tanner Real Estate allowed me to manage front desk operations effectively, where I greeted visitors, handled inquiries, and maintained accurate client records. I take pride in my ability to multitask and support senior administrators in managing tasks and schedules, contributing to a professional and efficient workplace.
Previously, I interned with the Ministry of Health and Childcare, where I provided technical support to mental health stakeholders and participated in policy development. My experience in social work has equipped me with strong interpersonal skills and the ability to work compassionately with individuals in crisis. I have also facilitated workshops and drafted reports, showcasing my organizational skills and attention to detail.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Guest and Tanner Real Estate
Jan 2023 - Dec 2023 (11 months)
Successfully managed front desk operations, including check-ins, check-outs, and client inquiries, while providing up-to-date information on Client Agreements of Sale. Maintained accurate client records and documentation, performed administrative functions, and supported senior administration in managing tasks and schedules for 10 people.
Social Work Intern
Sally Mugabe Hospital
Jan 2022 - Dec 2022 (11 months)
Provided counselling to GBV victims and their families who had been traumatized, offering immediate support and referrals in crisis situations. Offered psychosocial support to psychiatric wards and provided safe, confidential support through individual and group counseling sessions.
Social Work Intern
Ministry of Health and Childcare
Jan 2021 - Dec 2022 (1 year 11 months)
Provided technical support to provincial and district psychiatric units and other mental health stakeholders, participating in policy development and interaction with government and civil society. Drafted the department budget and purchasing plan, facilitated workshops, and wrote reports to donor agencies on psychosocial support.
Administration
Sykelix Media
Jan 2011 - Dec 2015 (4 years 11 months)
Managed office supplies, handled filing, and managed phone calls, including answering and directing them. Wrote emails and scheduled appointments for the office.
Education
Degrees, certifications, and relevant coursework
WAWomen's University in Africa
Bachelor of Science Honours Degree, Social Work
Grade: 2.1
Obtained a Bachelor of Science Honours Degree in Social Work. Achieved a 2.1 grade.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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