Open to opportunities

Meny _

@meny

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Motivated medical student with strong customer service skills.

United States

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What I'm looking for

I am looking for a remote position that allows me to utilize my customer service skills while contributing to a supportive team environment.

I am a motivated and detail-oriented medical student currently pursuing my Bachelor of Medicine at Loyola University Chicago, with an expected graduation in 2026. My educational journey has equipped me with strong communication skills and a deep understanding of patient care, which I aim to apply in a customer service role.

With experience as a Customer Service Representative at Sally Beauty, I have honed my ability to assist customers through various channels, including phone, email, and chat. I pride myself on my problem-solving skills and my ability to maintain a positive demeanor even in challenging situations. My commitment to delivering exceptional service has consistently resulted in high satisfaction ratings and successful team collaboration.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sally Beauty

Jan 2022 - Present (3 years 5 months)

Assisted customers via phone, email, and chat with product inquiries and orders. Resolved issues quickly and maintained a positive tone even with upset customers, consistently meeting performance metrics and maintaining a high satisfaction rating. Helped train new staff in customer interaction best practices, delivering excellent customer service and upselling techniques.

Customer Service Communication CRM Systems Email Chat Upselling Teamwork Conflict Resolution Product Knowledge

Education

Degrees, certifications, and relevant coursework

Loyola University Chicago

Bachelor of Medicine, Medicine

Currently pursuing a Bachelor of Medicine at Loyola University Chicago, with an expected graduation in 2026. This program is building a strong foundation in medical knowledge and practices.

Volunteer State Community College

Associate's Degree, General Studies

Completed coursework at Volunteer State Community College, which prepared for further studies in medicine. Gained foundational knowledge and skills relevant to higher education.