MMMelvin Mwila
@melvinmwila
Detail-oriented NOC Operator with expertise in customer service and data analysis.
ZambiaWhat I'm looking for
My name is Melvin Mwila, and I am a dedicated Network Operations Centre (NOC) Operator currently working with China Communication Services (CCS) Ltd. I hold a Bachelor of Science in Biology from The Copperbelt University, where I developed strong analytical and research skills. My experience in customer service and technical support has equipped me with the ability to handle complex inquiries and provide effective solutions to clients.
In my current role, I am responsible for fault monitoring on network towers, incident management, and collaborating with clients to analyze network performance data. My attention to detail and ability to work in dynamic environments have been crucial in ensuring optimal network performance. I am passionate about leveraging my skills in data analysis and customer service to contribute to organizational success.
Experience
Work history, roles, and key accomplishments
NOC Operator
China Communication Services (CCS) Ltd
Jan 2024 - Present (1 year 4 months)
Responsible for fault monitoring on network towers, managing trouble tickets, and collaborating with clients to analyze network performance data. Ensures optimal network performance and reliability through effective team and communication management.
Customer Care Executive
ISON Xperiences BPO
Jan 2022 - Jan 2023 (1 year)
Handled customer technical inquiries and complaints via telephone and email, providing solutions related to connectivity issues and internet disconnections. Focused on understanding customer needs and delivering appropriate responses.
Education
Degrees, certifications, and relevant coursework
TUThe Copperbelt University
Bachelor of Science, Biology
2017 - 2022
Pursued a Bachelor of Science in Biology, focusing on the study of living organisms, their structure, function, growth, and evolution.
Chankwa Secondary School
High School Certificate, General Education
2011 - 2015
Completed high school education, acquiring foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
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