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Mel Palermo

@melpalermo

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High-ticket sales closer trained at New World Sales, with 500+ hours of discovery calls and candidate outreach.

United States

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What I'm looking for

I'm eager to apply my interpersonal, screening, and relationship-building skills in a High-Ticket Sales Closer role.

At New World Sales, I dedicated approximately 500+ hours to discovery calls and daily reflection on improvements. I sourced and engaged prospective candidates, screened for qualifications and role fit, and maintained follow-up to support candidate engagement.

As a Behavior Interventionist at LTE Care Plus, I mentored clients in structured one-on-one sessions focused on trust, needs discovery, and goals. I ranked #1 of 37 peer therapists within my first 30 days, with a 100% repeat request rate from clients and families.

Experience

Work history, roles, and key accomplishments

Certified Sales Professional

New World Sales

Oct 2025 - Oct 2026 (1 year)

Sourced and engaged prospective candidates through inbound and outbound outreach and networking. Conducted initial screening conversations to assess candidate qualifications and role fit.

Discovery Calls Candidate Sourcing Inbound and Outbound Outreach Networking Screening Relationship Building Follow up Communication Skills

Behavior Interventionist (Applied Behavior Analysis Therapist)

LTE Care Plus

Jan 2025 - Feb 2026 (1 year 1 month)

Mentored clients in structured 1-on-1 sessions focused on trust building, needs discovery, and goal achievement. Ranked #1 of 37 peer therapists within the first 30 days by achieving a 100% repeat request rate from clients and families.

Applied Behavior Analysis 1 On 1 Coaching Trust Building Needs discovery Goal Achievement Objection Handling Communication Skills

Customer Support Representative

NYC 311

Jan 2025 - Dec 2025 (11 months)

Handled 150+ back-to-back inbound calls in English and Spanish per workday in a fast-paced office. De-escalated 45+ resident complaints weekly, reducing call drop-offs by 78% through value-reframing dialogue.

Inbound Calls Bilingual English Spanish De escalation Complaint Resolution Call Control Value Framing Customer Service

Server

Olive Garden

May 2024 - Jan 2025 (8 months)

Upsold daily specials and beverage pairings, resulting in a 50% increase in average check totals. Resolved customer complaints with a focus on satisfaction, successfully turning around 35% of negative experiences into positive outcomes.

Upselling Customer Service Complaint Resolution Relationship Building Fast Paced Environment

Aquatics Deck Supervisor/Lifeguard

Rocky Run YMCA

Jan 2022 - Mar 2024 (2 years 2 months)

Trained 7 new hires on building their authority and rapport building with members after promoted to a supervisory role. Built strong member relationships across 100+ daily interactions.

Supervision Training Rapport Building Relationship Building Member Engagement

Education

Degrees, certifications, and relevant coursework

West Chester University of Pennsylvania

Coursework, Psychology

2023 - 2025

Activities and societies: Dean's List; Best Buddies International volunteer

Completed psychology coursework and was awarded Dean's List. Volunteered with Best Buddies International, fostering an inclusive community for individuals with intellectual and developmental disabilities.

Ursinus College

Coursework, Business

2022 - 2023

Activities and societies: Dean's List; Rotaract Club volunteer

Completed business coursework and was awarded Dean's List. Volunteered in Rotaract Club, contributing to global initiatives in peacebuilding, education, and community development.