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Melissa Wyant

@melissawyant

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Customer coordinator specializing in CRM-driven account management and scheduling for environmental services.

United States

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What I'm looking for

I am seeking a customer-facing role where I can optimize scheduling and order processes, use CRM/ERP tools, ensure compliance, and drive retention and operational efficiency.

Customer Success professional, dedicated to providing seamless support and service. Resourceful and adaptable self-starter, skilled in providing proactive solutions. Corporate and white-glove account management.

Experience

Work history, roles, and key accomplishments

Current

Sr. Customer Account Partner

Current

Univar Solutions

Apr 2022 - Present (3 years 5 months)

Managed 100+ national and corporate accounts, maintaining an 85% retention rate and streamlining order entry to reduce profile approval turnaround time by 20% while increasing weekly hazardous waste pickups and quarterly order count by 30%.

Customer Service Wastebits SAP RCRA DOT Compliance Order Processing Cross Functional Collaboration

Customer Service Representative

Multi-Plastics, Inc.

Oct 2020 - Apr 2022 (1 year 6 months)

Supported 200+ global accounts, migrated data between MXP and Salesforce to improve database accuracy, and processed 30–50 daily purchase orders to ensure on-time invoicing and shipping, contributing to an 80% increase in customer retention.

Salesforce Order Processing Invoicing CRM Data Migration Customer Retention

Lead Preschool Teacher

Little Dreamers Big Believers

Feb 2016 - Mar 2020 (4 years 1 month)

Managed a classroom of 28 children with a team of 4, improving parental satisfaction by 80% and implementing individualized plans that raised developmental outcomes by 25%.

Classroom Management Curriculum Development Team Leadership Communication Child Development Parent engagement Progress Monitoring

Education

Degrees, certifications, and relevant coursework

Columbus State Community College

Child Development Associate, Child Development

Completed a Child Development Associate credential at Columbus State Community College focused on early childhood education principles and classroom management.

Univar Solutions (Certifications)

RCRA & DOT Certifications, Regulatory Compliance

Completed RCRA and DOT certifications through employer-provided training at Univar Solutions covering hazardous waste and transportation regulatory compliance.