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Melissa WilcoxMW
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Melissa Wilcox

@melissawilcox

I manage healthcare customer accounts, implementations, escalations, and service improvements.

United States
Message

At HandCraft Linen & Uniform Specialists, I manage 132 healthcare and business accounts, coordinating implementations, service changes, escalations, reporting, and issue resolution across sales, billing, transportation, plant operations, and management.

Previously, at Travers LASIK Vision Care, I supported patients in a high-volume healthcare setting, coordinated clinical workflows and documentation, and operated ophthalmic diagnostic and treatment technology. I bring 12+ years of customer support, healthcare client relations, HIPAA-compliant documentation, operational analysis, and clear customer communication.

Experience

Work history, roles, and key accomplishments

HS
Current

Customer Relations Specialist

HandCraft Linen & Uniform Specialists

Sep 2024 - Present (1 year 11 months)

Manages a portfolio of 132 healthcare and business accounts, coordinating implementations, service changes, escalations, and cross-functional follow-up. Investigates discrepancies, analyzes service problems, and drives process improvements to enhance customer experience.

Education

Degrees, certifications, and relevant coursework

Wake Technical Community College logoWC

Wake Technical Community College

Associate in Applied Science, Information Security

2014 - 2017

Associate in Applied Science in Information Security from Wake Technical Community College from 2014 to 2017.

Tech stack

Software and tools used professionally

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