Open to opportunities

Melissa Riley

@melissariley

Regional manager specializing in multi-site healthcare operations, compliance, and workflow optimization for better patient experiences.

United States

Message

What I'm looking for

I’m looking for a healthcare organization where I can lead multi-site operations, strengthen compliance (HIPAA/OSHA/CLIA), and use workflow and productivity data to improve patient access, reduce wait times, and support high-performing teams.

I’m a results-driven healthcare operations leader with 6+ years of experience managing multi-site clinic operations, laboratory services, phlebotomy teams, and regulatory compliance. I lead cross-functional healthcare teams to improve operational efficiency, optimize revenue cycle processes, and deliver exceptional patient care while maintaining HIPAA, OSHA, and CLIA compliance.

As Regional Manager at Access Medical Clinic, I direct daily operations for 8 locations with 30+ staff members—supervising clinical and administrative staff, coordinating workflows, and ensuring efficient patient scheduling. I recruit, hire, onboard, train, and mentor healthcare personnel through structured orientation and ongoing performance evaluations, strengthening competency and retention. By collaborating with physicians, nurse practitioners, and clinical staff, I streamlined patient flow to reduce wait times and improve the overall patient experience by 25%.

I also focus on continuous improvement through data and quality. I analyze clinic productivity reports, patient volume, scheduling efficiency, and provider performance metrics to identify workflow opportunities and increased patient access. I manage inventory budgets and purchasing by analyzing supply utilization, negotiating with vendors, and implementing cost-saving strategies while maintaining adequate stock levels—and I bring hands-on experience from mobile phlebotomy, lab assistance, and phlebotomy supervision.

Experience

Work history, roles, and key accomplishments

Current

Regional Manager

Current

Access Medical Clinic

Jun 2023 - Present (3 years 1 month)

Direct daily operations for 8 locations with 30+ staff by supervising clinical and administrative teams, coordinating workflows, and supporting patient scheduling. Improved patient flow by collaborating with clinicians to reduce wait times and improve the overall patient experience by 25%, while managing inventory and compliance.

Patient Scheduling Workflow Optimization Staff Supervision Inventory Management Cost Control HIPAA compliance OSHA Compliance Quality Assurance Patient Experience Improvement

Traveling Phlebotomist (Contract)

Drug Free Sport International

Oct 2022 - Feb 2023 (4 months)

Provided mobile specimen collection across hospitals, clinics, athletic facilities, and patient locations while maintaining strict chain-of-custody procedures. Collected and processed specimens using proper venipuncture techniques and laboratory protocols to support diagnostic testing.

Chain Of Custody Venipuncture Specimen Processing Patient Communication Specimen Integrity

Lab Assistant

Rapid Results Diagnostics

Aug 2020 - Oct 2022 (2 years 2 months)

Assisted laboratory technologists with specimen processing, diagnostic testing, and quality control to support accurate and timely laboratory results. Prepared equipment and reagents, maintained infection control, managed inventory, and documented procedures and test results for compliance.

Specimen Processing Diagnostic Testing Quality Control Laboratory Equipment Preparation Reagent Infection Control Laboratory management Waste Disposal Lab Documents Regulatory Compliance

Traveling Phlebotomist (Float III)

Quest Diagnostics

Aug 2020 - May 2022 (1 year 9 months)

Provided mobile phlebotomy services across multiple healthcare facilities, adapting to different patient populations and clinical environments. Performed venipuncture and capillary collections, processed and labeled specimens for transportation, and maintained compliance with HIPAA and laboratory safety requirements.

Mobile Phlebotomy Venipuncture Capillary Collection Pediatric Collections Geriatric Collections Specimen Processing HIPAA compliance Quest Quality Standards Patient Communication

Phlebotomy Supervisor

Gamma Healthcare, Inc.

Aug 2017 - Sep 2020 (3 years 1 month)

Supervised daily phlebotomy department operations by managing staff schedules, monitoring productivity, and ensuring efficient workflow. Trained and evaluated phlebotomy staff, managed inventory and supply distribution, and served as a clinical resource performing complex venipuncture procedures.

Phlebotomy Department Supervision Staff Scheduling Workflow Management Staff Training Performance Management Inventory Management Venipuncture Patient Communication

Caregiver

Jaxpoint

Jan 2014 - Jan 2016 (2 years)

Provided in-home care by assisting with personal hygiene, mobility, meal preparation, medication reminders, housekeeping, and transportation. Monitored client condition, communicated concerns to supervisors, and maintained accurate healthcare documentation in compliance with HIPAA and company policies.

Personal Care Mobility Medication Reminders Housekeeping Transportation Healthcare Documentation HIPAA compliance