Open to opportunities

Melissa Lopez Velasquez

@melissalopezvelasque

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Mechanical engineer specializing in quality management and process optimization.

Colombia

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What I'm looking for

I am looking for a role that values continuous improvement, teamwork, and ethical practices.

I am a dedicated mechanical engineer with extensive experience in quality management and process optimization. My career has been focused on ensuring the efficiency and quality of technical processes, troubleshooting, and ensuring legal compliance. I have successfully led teams and implemented quality management systems that enhance customer satisfaction and operational efficiency.

Throughout my professional journey, I have designed service standardization projects and provided training for after-sales teams, ensuring adherence to brand policies and enhancing product knowledge. My role as a Technical Coordinator involved auditing processes and measuring KPIs, which has equipped me with the skills to analyze data and implement improvement actions effectively.

With a strong foundation in mechanical engineering and a commitment to continuous improvement, I thrive in environments that value integrity and ethics. I am passionate about leading teams to achieve excellence and am always looking for opportunities to further develop my skills and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Technical and Quality Chief

Current

V V Technology SAS (vivo)

Aug 2024 - Present (10 months)

Designed service standardization projects and monthly training for the after-sales team, ensuring adherence to headquarters requirements and local brand policies. Managed brand reputation by handling special cases, collected quality issues for headquarters feedback, and generated early alerts for market model issues through analysis.

Quality Management Brand Reputation Data Analysis Process Improvement Problem Solving

Technical Coordinator

V V Technology SAS (vivo)

May 2020 - Aug 2024 (4 years 3 months)

Conducted inventory and technical process auditing, ensuring legal compliance and measuring KPIs for staff and repair shops. Coordinated rework of machines, provided technical supervision, and delivered training on new models and repair processes to ensure customer satisfaction.

Legal Compliance KPIs Quality Issue Collection Process Improvement Technical Training Customer Satisfaction On Site Standardization

Technical and Quality Consultant/Auditor

Structural Steel SAS

Mar 2020 - May 2020 (2 months)

Implemented a quality management system and optimized processes to improve efficiency. Conducted surveys of internal procedures, structured technical processes, and managed CAD CAM software, generating and following up on indicators and managing documentation.

Quality Management Systems Process Optimization Technical Process Structuring CAD CAM Documentation Management Auditing

Project Consultant

HAHELL SPORT

Jan 2018 - Aug 2018 (7 months)

Designed strategies and products based on user requirements, ensuring end-user satisfaction. Managed administrative documentation for projects.

Product Design Strategy Development Customer Satisfaction Administrative Documentation Project Management

Mechanical Engineering Intern

ACAIRE

Supported the collection of information for management systems and prepared reports, maintaining fluid communication with the work team and other areas. Controlled internal documents and supported technical training activities, along with administrative tasks.

Report Preparation Technical Training Administrative Support

Management Systems Coordinator

ACAIRE

Aug 2018 - Dec 2019 (1 year 4 months)

Generated and organized documentation for integrated management systems, supporting technical training activities and handling 3D modeling software. Coordinated the implementation of integrated management systems across different company areas, managed processes, and defined quality indicators, supervising policy implementation and developing audit schedules.

Documentation Management Technical Training Modeling Software Process Management Policy Implementation

Education

Degrees, certifications, and relevant coursework

Universitaria de Cataluña

Diploma, Fullstack Developer

Currently pursuing a Diploma in Fullstack Developer. This program focuses on comprehensive web development skills.

ICONTEC & Universidad Santo Tomás

Specialist, Administration and Management of Quality Systems

Completed a specialization in Administration and Management of Quality Systems. Also obtained certification as an Internal Auditor in the Quality Management System NTC ISO 9001:2015.

Universidad Santo Tomás

Mechanical Engineering, Mechanical Engineering

Studied Mechanical Engineering, gaining foundational knowledge and skills in the field. Completed the program over a five-year period.

Politécnico de Colombia

Diploma, Leadership and Productivity

Completed a Diploma in Leadership and Productivity. This short program focused on enhancing leadership skills and improving productivity.

Politécnico de Colombia

Diploma, Senior Management

Obtained a Diploma in Senior Management. This program provided insights into advanced management principles and practices.

Politécnico de Colombia

Diploma, CRM (Customer Relationship Management)

Completed a Diploma in CRM (Customer Relationship Management). This program focused on strategies and tools for managing customer interactions.

Universidad Santo Tomás, SENA, PMI, Prospectiva

Diploma, Technical Management of Engineering Projects

Obtained a Diploma in Technical Management of Engineering Projects Standard PMI. This course provided knowledge in project management according to PMI standards.