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Melissa Liu

@melissaliu

Foreign trade sales executive who developed overseas clients and closed sales deals at Beijing Qihang Junye Group.

At Beijing Qihang Junye Group, I developed overseas clients, closed sales deals, and operated and maintained existing client accounts.

At Teleperformance China (Beijing Hulianqixin Information Technology Co., Ltd.), I provided Chinese–English customer support, including after-sales technical support for DJI drone products and support for Amazon global sellers. I also created and synchronized subtitle timelines with SHENYING Subtitle Group, and obtained a UAV (drone) pilot license and Psychological Counselor Certificate during my career break.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Teleperformance China

Oct 2020 - Jun 2023 (2 years 8 months)

Provided Chinese–English bilingual customer support, including after-sales technical support for DJI drone products and support for Amazon global sellers on store operation. Ranked Top 10 performer during employment.

Customer Support Bilingual Communication Technical Support DJI Amazon Seller Support

Foreign Trade Sales Executive

Beijing Qihang Junye Group

Jun 2020 - Sep 2020 (3 months)

Developed overseas clients and closed sales deals; operated and maintained existing client accounts.

Sales Client Development Account Management International Trade

Timeline Editor

SHENYING Subtitle Group

Sep 2017 - Sep 2020 (3 years)

Created and synchronized subtitle timelines for video content.

Subtitle Editing Video Content Synchronization

Teaching Assistant

Spanish Speaking Class

Jun 2018 - Jun 2020 (2 years)

Served as TA for first-year Spanish speaking classes, assisting foreign instructors with course delivery.

Teaching Assistance Spanish Course Delivery

Volunteer

Northern China Symposium on Spanish Language Teaching

Oct 2019 - Nov 2019 (1 month)

Coordinated logistics (accommodation, meals, and transportation) for conference attendees.

Event Coordination Logistics Spanish Language Teaching

Lesson Plan Department

Teaching Support Club

Oct 2016 - Sep 2018 (1 year 11 months)

Reviewed and developed lesson plans; joined primary and secondary school teaching support programs in Harbin.

Lesson Planning Teaching Support Education

Campus Ambassador Volunteer

JD.com Campus Ecosystem

Nov 2016 - Oct 2017 (11 months)

Promoted the JD campus brand and products under the JD Campus Partner program; joined volunteer initiatives such as the Million Free Lunches charity campaign.

Brand Promotion Campus Marketing Volunteerism

Translator

Zhangjiakou Duolemidi Ski Resort Co., Ltd.

Jul 2017 - Sep 2017 (2 months)

Provided translation services in a hospitality and tourism environment.

Translation Spanish Hospitality

Education

Degrees, certifications, and relevant coursework

Heilongjiang International University

Bachelor of Arts, Spanish

2016 - 2020

Grade: Top 15% of the university

Activities and societies: Member of Teaching Support Club; Campus Ambassador for JD.com; Volunteer for Northern China Symposium on Spanish Language Teaching

Pursued a Bachelor of Arts in Spanish, ranking in the top 15% of the university. Core coursework included Spanish Interpreting, Business Spanish, and Spanish Press Reading and Translation, with Japanese as a second foreign language.